DoubleDown Casino

DoubleDown Casino is the ONLY online social casino that offers players the real casino games from the casino floor for FREE!

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Please read DDown casino's response to me as to the 70 Million dollars that I lost and received ONLY 1 SPIN.

by Sherry Weston - Nov 23, 2011 Star_s2,692 views

Contact Details Back Contact Summary Contact #: 16049-149098 Email Notification (Contact Info): Yes Status: Closed Date Created: 11/18/2011 8:22 AM PDT Last Updated: 11/22/2011 9:18 AM PDT
Contact Description Reason for Contact?: Feedback Type of Problem?: Which Game?: Slots Which Video Poker Game?: Which Slots Game?: Photo Booth Purchase Method?: Which Offer Company?: Type of Feedback?: Too Tight - Payouts Too Small Offer Status?: Details: I have purchased credits NUMEROUS times. I have just spent 53 MILLION CREDITS to get ONE SPIN on PHOTO BOOTH SLOTS game. I would like to know why this slot is SOOOOO TIGHT? This particular slot takes TOOOO long for any type of payout. I would like to know if you think I am justified in my complaint and if so, are you going to award my credits all or part of them back and work on fixing this too tight slot? If you look at my history you will see that I do buy credits and I have recruited many people within my area to play Double Down. I am a little more than upset with the ridiculous amount of money that it took for this ONE SPIN. Please let me know what your decision is. Thank You, Sherry Weston Describe your Internet Connection: DSL Attachment:
Provide Feedback Question 1: Question 2: Question 3: Question 4: Question 5: Comments:
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History Date Created Actions Contact Name Comment 11/22/2011 9:18 AM PDT Closed (Admin) DDCSupport Our intention at DoubleDown Casino is to provide a game that is fun to play and provides a strong value to our players. Our hope is that you enjoy our offerings and have fun proportional to your investment. As part of our business we take several steps to ensure we are achieving this goal including listening carefully to the feedback we receive from our customer base.

From time to time, changes to various game attributes will be made.

These changes are designed to provide additional excitement and value while maintaining a balanced game experience. After any change, we simulate payouts by running the mathematical models through a simulation of many users playing the games. For slots this can mean over a billion simulated spins. This ensures our payouts statistics are accurate as a whole but individual experiences will vary greatly.

Just like in real life this can result in you having a run of bad luck and coming away with less or you might hit a lucky streak and win big. The next week things could go the other way around. Everyone will have a unique experience. The slot machines at DoubleDown Casino have a aggregate payout of 97.7% or better across all of our players. We believe they are better than any on the Las Vegas Strip!

11/22/2011 8:55 AM PDT Provided Info Sherry Weston I'm still waiting on your response. 11/20/2011 10:20 AM PDT Response Declined Sherry Weston I just spent ANOTHER 20 Million and received 1 flip for 4 million with O spins and O bonus. So in total I spent 70 MILLION with 1 SPIN and I want to know what you are going to do about this. This is totally ridiculous. I am a patient person and I have tried my best to get more business for your slots by getting people to play them. Word of Mouth is one of the strongest selling points a company can have. When customers are happy with a product or service, they rally other people to use that company. The same thing happens when they are NOT satisfied with a company or product. Please let me know what you are going to do about my complaint. Thank You, Sherry Weston. 11/18/2011 10:59 AM PDT Response Provided DDCSupport (see solution) 11/18/2011 8:22 AM PDT Routed
to Queue System

Thank you for playing at DoubleDown Casino. We greatly appreciate your business.

Our goal is to respond to you in 48 to 72 hours.

In a hurry? You'll find answers to many common questions in our Help Center. The Recent News section contains latest updates and status - available anytime. Find it all at support.doubledowncasino.com

If you have additional information or feedback for us, simply reply to this email.

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Replies (19)

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