Gamers Unite!

Gamers Unite!

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Snag Bar showing gray screen? Cannot connect to Facebook? This may help!

by Chao Lam - Jul 05, 2010 Star_s29,905 views

If you start the snag bar and the gray screen never goes away (and likewise doesn't go away on the snag bar preferences page), we think we found a fix (at least to one class of these problems).

It seems like there's a facebook bug connected to users giving our app permission to posting items on your walls. Since, we only use this permission for the 'auto-like' feature of the snag bar, we are suspending this feature (until Facebook can fix this bug). Before we remove this feature, please stop using auto-like for now!

UPDATE 11.19.10 - The auto-like is not an issue now as we are using a different method but uncheck it and see if it fixed the problem just in case.

For users facing the above problem, please do the following steps:

  1. Go to your facebook.com's applications settings page
    applications settings page
  2. Remove Gamers Unite! application by clicking on the "x":remove gu! app
  3. Click on the snag button on the toolbar: snag button and you should be asked to relogin and give permissions again.
    relogin to gu!

If this still doesn't fix the "gray screen" issue, then you probably have a different class of problems. Please go through our troubleshooting page thoroughly, and if that doesn't solve your issues go to http://gamersunite.coolchaser.com/toolbar/debug and follow the instructions carefully (remember to explicitly say you're willing to Skype with us).

 

Replies (197)

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Bernadine Heft - Jul 07, 2010

Mine is also not working most of the time and is slowing everything else down on my computor. It is a pain to deal with everyday.

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