Can't login in Gamers Unite?
If you are having trouble connecting to our site using Facebook Connect, try the following tips:
Log out and log back in on both Facebook and Gamers Unite!
Make sure you are completely logged out from both Facebook and Gamers Unite!. After that, restart your browser, login to Facebook first, and then try connecting with GU! again. If you cannot login to Facebook, you won't be able to connect with Gamers Unite!
Make sure you didn't block the Gamers Unite! app on Facebook
Believe it or not, this happens! To unblock our app:
- Go to Facebook's Privacy Settings
- Go to the bottom of the page and click on "Manage Blocking" under "Blocked People and Apps"
- Scroll down and click find "Blocked applications" - you should see "Gamers Unite!" on the list.
- Click "unblock."
Try removing (not blocking!) our app temporarily from your Facebook settings.
- Go to your App privacy settings
- Remove Gamers Unite! application by clicking on the "x".
- Try to login to Gamers Unite! again.
Try to connect to other sites that uses Facebook Connect
You can try sites like Rotten Tomatoes or PicBadges and see if you are able to do a Facebook Connect in general. If you can connect with other sites except for GU!, make sure you didn't block our app (see instructions above)
Try different browsers
Clear Cache and Cookies
There could be an error with your Cookies or Cache settings. Try clearing them and see if it helps.
Screen share allows us to take a look at your computer remotely and help us investigate the bug you are encountering that we do not see ourselves.
Here are the steps to screen share with us:
- Install Yuuguu as a Participant
Install Yuuguu - Participant Edition (it's Free) on your computer.
Please let us know of your Screen Name in the form so we can add you as a contact to screenshare. (usually it's your email address without the domain name).
Please have Yuuguu launched whenever you are online, our IT support person will contact you through Yuuguu when he's ready to look at your computer.
NOTE: We are a very small team so we might not be able to screenshare with everybody. We will contact you when we think it's a serious problem that is affecting many people.
When the support person ask to see your screen, you will see the following notification. You need to click an Accept to allow the IT support person to see your screen.
- Please disable ALL other addons and toolbars except for the Snag Bar before screenshare.
Write us your Yuuguu Screen Name and available times via our contact form.
For Snag Bar problems, you MUST contact us through the Snag Bar Troubleshooting Wizard.. Any Snag Bar related inquiries sent via our contact form will be ignored.