Help

Live Status and Problems

Check the following threads to see if GU! tools are working in general (updated regularly)

Most Asked Questions

Toolbar General

Toolbar Installation/Uninstallation

Snag Bar Permission and Login Help

Other Snag Bar Troubleshooting

1-Click Gift

1-Click Friends

Membership

Achievements and Items

Toolbar General

What is the Snag Bar?

The Snag Bar is one of many services offered by Gamers Unite! It collects bonuses from your own feed so you don't have to stare at your feed every minute. The Snag Bar is currently available for the following games:

  1. Bubble Safari
  2. Café World
  3. CastleVille
  4. ChefVille
  5. Cityville
  6. CoasterVille
  7. Farmville
  8. Farmville 2
  9. Hidden Chronicles
  10. Pioneer Trail (former Frontierville)
  11. Slingo
  12. Zynga Slots new!

It clicks on many of your friends' help requests so your friends can finish their task faster too! As many happy users of Snag Bar can testify, the toolbar makes their game more enjoyable! However If you're looking for an officially approved toolbar by Zynga, Farmville Game Bar comes with a bonus collect feature too.

How does the Snag Bar work?

The Snag Bar scans your Facebook News Feed or Game Requests Feed (depending on which feed you have selected) for reward posts. When it finds one, it will click the link in the post. The Snag Bar then tries to determine if it was successful in snagging the item by reading the next page that comes up (the page you would have seen if you had manually clicked the link).

If the Snag Bar was successful in snagging the item, or is unsure if it was successful, it will display the item on the Snagged Items page. If the Snag Bar was unsuccessful, it does not display anything.

Once activated, the Snag Bar will scan your News Feed or Game Requests Feed every 60 seconds for new reward posts. This will continue until you hit the "Stop" button on the Snag Bar.

How do I use it?

Watch a quick overview:

Can I share the Snag Bar with other people who uses the same browser?

Sure! Just make sure that every time you switch users, re-login to Facebook with the new user's account and re-login (or register) with that account to Gamers Unite. Make sure each account has given permission to read the wall. Please note that the snagged item log and # of total items might get mixed up with multiple accounts though if using the same browser. Also the preferences won't be saved per user unless you explicitly save it. Please read this thread for more information.

Is this toolbar free? (How do you make money?)

We want to keep Gamers Unite! always free to all members. We think that will attract the biggest and most united group of gamers :) However, we do have to earn a living, so we serve ads on our site. We also make a few pennies if you search via our Snag Bar search box and click on a sponsored search result there.

How come I see a pop under every time I click on the Snag Bar?

We serve one pop-under with a 24 hour frequency so you shouldn't be seeing it more than once a day. Your computer's clock could be set to the future which interferes with how we calculate the hours. Make sure your clock has the correct date, time and time zone. See "I get a pop-up saying 'We are detecting strange dates on your computer and says please check to make sure your date and time zone are set correctly.'" for more info.

Can I snag while I'm playing the game?

Yes. But again, make sure you reload your game to see the snagged items to appear in your gift box.

Is this toolbar safe?

Absolutely 100% safe - no spyware, no virus, and it's 100% free. It's easy to install and you can uninstall the toolbar easily at anytime. If you have any problems or questions regarding the toolbar, please feel free to contact us through our contact form.

We are not aware of any user account being banned by Facebook or Zynga because of Snag Bar usage, however, it doesn't mean it's risk free. For example, rapid clicking links manually while the Snag Bar is running might get you a warning from Facebook.

Which game does the Snag Bar work for?

Current it works for the following games:

  1. Bubble Safari
  2. Café World
  3. CastleVille
  4. ChefVille
  5. Cityville
  6. CoasterVille
  7. Farmville
  8. Farmville 2
  9. Hidden Chronicles
  10. Pioneer Trail (former Frontierville)
  11. Slingo
  12. Zynga Slots new!

Despite a popular rumor, our Snag Bar does not collect Mafia War bonus from your feed.

Does it snag when I close the browser or the computer?

No, the computer has to be on and you need to be logged into your Facebook account the whole time the Snag bar is on.

Can I manually click on the game feed links while using the Snag Bar?

Facebook detects and gives warning to any account with excessive clicks. It seems to happen even when you are not using the toolbar but doing manual rapid clicks. Usually this is temporary and we haven't heard the case of an account being banned permanently. However as a precaution, we advise you not to do rapid manual clicking while running the toolbar.

Toolbar Installation/Uninstallation

Where do I download the Snag Bar?

You can download it here.

What browsers do you support?

We support Firefox, Internet Explorer and Chrome New2.

How do I uninstall the toolbar?

Internet Explorer Users:

  1. Click the Windows Start menu button.
  2. Select Control Panel.
  3. Double-click Add or Remove Programs.
  4. Select Gamers Unite! Toolbar.
  5. Click the Remove button.

Firefox Users:

  1. Click the Firefox Tools menu.
  2. Select Add-ons.
  3. Select Extensions.
  4. Select Gamers Unite! Toolbar.
  5. Click the Uninstall button.

Chrome Users:

  1. Click the wrench icon wrench icon on the browser toolbar.
  2. Click Tools.
  3. Select Extensions.
  4. Click Uninstall for the "Gamers Unite! Snag Bar for Chrome" extension to remove.

On Internet Explorer and Firefox, half of my toolbar is missing or says "Off line", and I only see the 'G' logo and the bookmarks.

You can click on the "Reload Snag Bar" on your Snag Bar, or click this link to reload your toolbar.

Or, reload the toolbar manually by doing the following steps:

  1. Click the 'G' logo on the toolbar.
  2. Select Layout Manager.
  3. Click "Restore defaults" on the bottom left.

I downloaded the toolbar but it's not showing up anywhere or uninstalls itself!

Chrome Users:

If chrome is not saving settings, like home button, bookmarks bar etc disappearing (and of course snag bar disappearing), it might be corrupt user data. Try to create a new browser user profile and see if that works.

Internet Explorer and Firefox Users:

Go to "View" on the browser menu and click "Toolbars." Make sure the "Gamers Unite! Snag bar" is checked. Toolbar_gone

Also, if you are using Firefox, make sure you don't have the toolbar disabled.

  1. Click the Firefox Tools menu.
  2. Select Add-ons.
  3. Select Extensions.
  4. Select Gamers Unite! Toolbar.
  5. Check if it says Enable - that means you disabled it. Go ahead and click it so it says "Disable". Toolbar_disable

Another thing you can try if you have IE, is to go to "View" and see that there is a check mark in front of the Gamers Unite! Snag Bar. Check "Lock Toolbars" too and they shouldn't disappear again. Try F11 if the view option doesn't fix it.

Lock_toolbar

When I try to download the toolbar, it says "Application Unavailable The application you are trying to access is unavailable or restricted."

You probably blocked Gamers Unite!'s application on your Facebook settings. Go to Facebook's Privacy Settings Applications and Websites

Go to the bottom of the page and click on "Edit your lists" under "Block lists" App_unavail1

Scroll down and click find "Blocked applications" - you should see "Gamers Unite!" on the list. App_unavail2

Click "unblock."

I don't want to see Coolchaser search page when I click on a bad link or mistype in my address box. How do I switch back to old settings?

The toolbar changes the browser's DNS error page if you opted in when installing. What it does is, when the site you are trying to reach is down (or can't be found), Firefox for example would show something like this:

Dns_error

or some are configured so when you type in "facebook" in the address bar, Google automatically redirects them to "http://facebook.com". The toolbar over-writes this and serves our CoolChaser search page instead. So if you are seeing a CoolChaser search page, you either didn't type in the full address, or their site was down, which caused the DNS error.

If you have opted in accidently, do the following steps:

Internet Explorer and Firefox Users:

  1. Click on the "G" (or "C" for old toolbar users) icon on the very left of the toolbar.
  2. Click on "Layout Manager"
  3. Click "Settings" on the top
  4. Uncheck "Allow toolbar to process your address bar searches" and "Enable DNS search"
  5. Click "OK"

If you've uninstalled the toolbar and would like to change the settings, please do the following:

Firefox Users:

  1. Type "about:config" into the address bar and hit "Enter"
  2. Click the "I'll be careful, I promise!" button.
  3. Type "keyword.URL" into the search box that appears.
  4. Right-click on the "keyword.URL" entry and click "Modify"
  5. Enter the search engine you would like to search from the address bar with.

Internet Explorer Users:

  1. Click on the down arrow next to the Search button in the top menu next to the address bar.
  2. Click on "Manage Search Providers"
  3. Click on "Change Internet search behavior."
  4. Click on your favorite Search Engine and click "set as default"

Chrome Users:

  1. Click the wrench icon wrench icon on the browser toolbar.
  2. Click Tools.
  3. Select Settings.
  4. Go go Search and change to your favorite engine from the drop down menu.

When I try to download the toolbar, a popup box appears saying "The installer you are trying to use is corrupted or incomplete."

The problem you are experiencing is caused by running an installer that was not fully downloaded. In order to prevent this problem, we suggest to download the installer completely, and then run it.

Please follow the steps below to install the toolbar on IE:

  1. Click the 'Install Toolbar' button on the download page on IE (login if necessary): http://gamersunite.coolchaser.com/toolbar/get
  2. Click the 'Save' button on the File Download page to save the installer on the local machine.
  3. After downloading completely, double click the installer.
  4. Follow the steps to install the toolbar.

On Firefox, I get this error: Script: chrome://fctoolbara288034635bb45bb9190eedb49c132c5/content/fctoolbar.js:1'

Please help our toolbar vendor debug this by taking the following steps to send the debug report.

  1. Visit http://dev.freecause.com/clients/debug.html
  2. Restart FF
  3. Now you should see "Send debug report" button in menu bar - that means debug session
  4. Reproduce the issue
  5. Click "Send debug report" button to send report to our server

Snag Bar Permission and Login Help

I can't connect to Facebook on your site.

  1. Do you use Anti-Virus softwares or App/Extensions that block website tracking?

    These softwares/extensions will block you from logging into other sites using Facebook Connect. Known softwares, extensions are:

    1. Disconnect
    2. Avast!

    You need to either disable these softwares/extension to allow Social Networks connection.

  2. Did you block our app?

    See if you didn't block Gamers Unite! from our app's settings.

    1. Go to your App privacy settings by clicking this link.
    2. Remove Gamers Unite! application by clicking on the "x".Stuck2
    3. Try to start Snagging again.
  3. Can you connect with other sites?

    See if you are able to do a Facebook connect properly with other sites, such as Rotten Tomatoes (click the "Login" button on the top right, and try to do a Facebook Connect)

  4. Does it happen to all browsers?

    See if the same thing happens on all browsers, Internet Explorer, Chrome, Firefox or Safari.

On toolbar pages, the "Communicating with Snag Bar" message doesn't go away.

Please try the following:

  1. Reset toolbar

    For Firefox and Internet Explorer

    1. Click the 'G' logo on the toolbar.
    2. Select Layout Manager.
    3. Click "Restore defaults" on the bottom left.

    For Chrome: Click on the "Reload Snag Bar" button the the Popup that shows when you click on the "G" extension on your Chrome browser.

  2. Uninstall and reinstall Toolbar
  3. Remove or disable other toolbars or addons. Known conflicting extension/addon/software are:

Why does the Snag bar stop snagging and asks me to login to Facebook?

  1. You logged out of Facebook: the Snag Bar needs you to be logged into Facebook so it can read your wall. You are automatically logged out of Facebook, if you log in from another browser, another computer or your mobile phone.
  2. Your cookies are turned off: Check if your cookies aren't turned off.
    How to enable cookies on Firefox
    How to Block or allow cookies on Internet Explorer 7 & 8 How to Block or allow cookies on Chrome

I get the 'Opps, can't read your wall. Give Snag Bar Permission' dialogue and it won't go away

  1. Problem with Facebook's permission: Try removing the Gamers Unite! app from your Application Settions page by hitting the "X" next to it. Then reconnect with Gamers Unite! again by either visiting our site and logging in, or click the "Snag" button and reconnect again. This seems to work for many people.
  2. Your cookies are turned off: Check if your cookies aren't turned off.
    How to enable cookies on Firefox
    How to Block or allow cookies on Internet Explorer 7 & 8 How to Block or allow cookies on Chrome

I get a pop-up saying 'We are detecting strange dates on your computer and says please check to make sure your date and time zone are set correctly.

Facebook expires their cookies every 2 hours, so if your clock is set in the future, they will expire it immediately and will log you out which will make our toolbar unable to read your wall. Make sure your clock AND the time zone is set correctly. We've seen cases where the clock is correct but the time zone was wrong. If you are not sure of your time zone, check here.

I'm not even snagging and the box on the bottom left corner keeps popping up telling me to login Gamers Unite!

You might not intended to snag, but the Snag Bar is still turned on. Make sure you check ALL windows (not tabs) and see if you have stopped the Snag Bar completely. Even if you stopped it on one window, it could be still attempting to snag and might be showing a yellow triangle on the other window's toolbar.

I followed every step on this section but still can't login or asked for permission!

If none of the above seems to work, please go through our troubleshooting wizards:

Other Snag Bar Troubleshooting

It's not snagging anything!

  • No feed on your wall: Make sure you can see your friends' posts (bonuses, experiences, gifts) on your news feed. If not, your game feed might be blocked and we'll not be able snag since we inspect your stream for items to snag. Test these links and see if you see anything there.

    If you don't see anything on the links above, the Snag Bar will NOT work. You might have blocked those games from appearing on your wall.

    To unblock the games, follow these steps:

    1. Log into Facebook.
    2. From your home page, hover your mouse to the left of the left side News Feed menu.
    3. Select Edit
      App_blocked
    4. A list of people, apps, Pages, and groups you’ve hidden or unsubscribed from will appear in a pop-up box. Click the X next to each one you'd like to remove from this list. Removing someone or something from your list of hidden stories means those stories can appear in your News Feed again.
    5. Click Save.
  • You reached the daily limit for the game:

    Farmville has a limit of 200 items a day that you can grab from the feed (this does not include Barn raising help and wall-to-wall posts) so you might have reached the daily limit for the game. Try clicking on some of the rewards manually and see if you get a message that "You reached the limit." Pioneer Trail and Cityville also has daily limits.

  • Too few items checked on preferences:

    Check every category on the Snag Bar Preference page initially to make sure the Snag Bar is working.

  • Your toolbar is not up to date.

    Try clicking the Reload Snag Bar button on the Snag Bar or click this link to reload your toolbar. If this still doesn't work, try uninstalling and reinstalling the Snag Bar.

  • You have toolbar, addons, or program that are conflicting with the toolbar:

    If you have other toolbars or addons installed on your browser, there could be a conflict with our toolbar. These are the addons or programs we know that it's not compatible:

    Try a brand new browser and see if that works. You can try Firefox if you are using IE. Download it here.

I don't see the snagged items in my gift box!

  1. If you're playing the game while snagging, you need to reload/refresh the game (hit F5 or Command + R) to see items in your gift box. They don't appear automatically.
  2. Some items don't appear in gift box (e.g. in Farmville bonuses, fuels and bushels don't end up in your gift box and gets accumulated directly to the coin collection and fuel bar), just as if you're clicking the item manually.
  3. Your gift box could be full. We don't detect if the giftbox is full and we might keep saying we snagged the lonely pets and fuels even when we didn't. So make sure you empty your gift box frequently.
  4. We're not very good at detecting successful lonely pets yet... sometimes we report snagging one when it has already been adopted. Sorry!
  5. Facebook games (especially Zynga) are often glitchy. Some items we snag do not appear in Gift Box, just as some items you click on your own don't appear in the Gift Box. Give the Snag Bar a few hours (depending on user activity of your stream) before thinking it's not working.

How come I'm not getting all the items?

We automatically check your stream once every minute (not any sooner) so if you have many or competitive friends, we may not be able to snag some items that are already taken within the minute. Checking the stream sooner than a minute might result in getting banned from Facebook so we are not planning to make it faster than that.

It's snagging things I don't want!

  1. Your preferences is not saved If your preferences is not saved because multiple people use the same Snag bar/browser or because you use multiple browsers (for example, one at home and one at work), you should try saving it. Read more on this thread.
  2. Same items in multiple locations This happens often for building materials. If you have anything "Mixed" checked inside the Building Materials, you will get all the items for that building even if you have "nails" unchecked.
  3. You changed preferences in the middle of Snagging The snag bar scans through your feed once a minute. Clicks that are already in progress midway will continue on with the old preferences settings. This could take some time now since we wait roughly 3 seconds between each click during each cycle. Therefore, the new preferences should work "in the next cycle." Make sure you set your preferences BEFORE snagging for best results.

Is there a way to stop the notification on the bottom left corner to shop up?

Go to Snag Bar Preferences and tick the option that says "Stop showing pop-up box when Snag bar snags something." Note that it will still occasionally show important news regarding the Snag Bar and our site.

I get a 'KERNELBASE' error popup while using the Snag Bar.

Some people reported seeing this error message while using the Snag Bar:

Kernelerror

If you see this error, please send a debug report to FreeCause by following the steps below.

Internet Explorer

  1. Install FreeCause Error Reporter from this link. You might get a notice "ErrorReporter.exe is not commonly downloaded and could harm your computer", click "Action" -> "Run Anyway" (don't worry it's safe).
  2. After installation, double click on the "FreeCause Error Reporter" on your desktop.
    Error_reporter1
  3. Right-click the tray icon, and select "Install debug toolbar version"
    Error_reporter2
  4. Launch Internet Explorer and reproduce the problem
  5. Close Internet Explorer, right-click the tray icon again and select "Prepare report package for sending". Send the package to GU! Support

Firefox

  1. Visit http://dev.freecause.com/clients/debug.html
  2. Restart FF
  3. Now you should see "Send debug report" button in menu bar - that means debug session
  4. Reproduce the issue
  5. Click "Send debug report" button to send report to FreeCause's server

I get a 'Warning: Unresponsive script' error popup while using the Snag Bar.

Some people see an error popup about an unresponsive script for "http://gamersunite-assets.coolchaser.com/sprockets/sniper.js" when they hit the "Snag" button.

Unresponsive

This is most probably caused when there are too many posts for the Snag Bar to check and often happens when every single game and preferences are selected. Try selecting fewer games, or less items from the preferences and see if you still get that message.

Do you have a list of known bugs?

The toolbar is still in beta so please expect lots of bugs. Known bugs are:

  • Snag detection is not perfect. We may claim we snagged an item that was actually already taken. For example, we're not very good at detecting successful lonely pets yet... sometimes we report snagging one when it has already been adopted. Sorry!
  • Farmville doesn't allow you to Snag fuel items if you are already too full of Fuel (not sure what the limit is but maybe 100). We still show that you snagged it.
  • Our initial Snag is often inaccurate because of above two issues (initial snag looks through your oldest items which are likely already taken and we just don't know)

I followed every step on this page but the toolbar STILL isn't snagging!

If none of the above seems to work, please go through our troubleshooting wizards:

1-Click Gifts

What is the "1-Click Gifts" button on the toolbar?

This will let you accept/ignore all gifts and requests with only one click on your Game Requests page so you don't have to click it one by one.

I don't see the 'accept all/ignore all' buttons.

  • You have a different Facebook Layout For some alternate Facebook layouts it might not show up. Please see this thread.

After using the "1-Click Gifts," why do a whole bunch of expired gifts show up on the list?

From what we gather, Facebook only shows your most recent 100 gifts. So when you accept all those, they show your older gifts (which you never knew still existed!)

1-Click Friends

What is the "1-Click Friends?"

4/15/2014: 1-Click Friends currently only works on Internet Explorer.

Check out this quick video overview:

Many Facebook games now require you to ask/beg your friends individually for a favor to complete missions or quests. Many people were randomly choosing friends to ask for requests, possibly to friends who no longer play that particular game anymore (or never played!) We had a little poll with our members and the consensus was it would be great if there was a tool to find out our currently active friends who play that particular game (and not those who played a month ago) and send requests all in 1 click rather than manually clicking friends (sometimes randomly) 50 times!

So we came up with a tool to find your active friends who play that particular game and show them at request time so all you need to do is to click "Send!" No more clicking 50 times to choose friends, and no more bothering friends who don't play that game anymore!!

Promo_active_friends

You can choose from 20, 30, 40, 50 friends to ask depending on the type of requests or missions. You can also manually add others who are not on the list, or remove people who you don't want to send requests.

How do you find who are my active friends?

The Snag Bar scans and records your active friends when you:

  • Snag using the Snag Bar (only those games you're snagging)
  • Visit Game Requests page
  • Visit the My Feed, or 1-Click Tools pages of your favorite game (you should see the tabs for each game)

    Tabs

Friends are recorded for each game. Expect different active friends for different games (unless all your friends play the same games!) Different friends are recorded for each user too, so you can share the snag bar with the whole family!

Friends with the most recent activity are added first.

I have friends sending me gifts but they don't show up as active friends.

Unfortunately, if you accepted the gifts inside the game (e.g. Zynga Message Center), we have no way of knowing that they sent you gifts. So it might be a good idea to visit the Game Requests page first and accept gifts there before you play games so we can record your active friends.

I have friends on the list who no longer play. How do I reset the list?

Simply click the "Reset and Reload link" button on the 1-click Tools page.

Do I need the Snag Bar to use this feature?

You need to have the Snag Bar installed in order to have your friends automatically shown at the game request dialogue box so all you have to do is just click "Send," but if you don't have the Snag bar, you can still see who has been active on your My Feed as long as you gave us your Facebook wall reading permission. We ask this permission when you use the My Feed to show game filtered feeds.

I switched browsers and I don't see the 1-Click Friends activated.

If you use multiple browsers, you might need to tick the Snag Bar Preferences page's checkbox to turn on 1-Click Friends for other browsers.

How do I disable 1-Click Friends?

You can disable it on the Snag Bar Preferences page.

Known Bugs

  • Doesn't work on certain game requests including Request 2.0 requests and Cafe World send gifts
  • Formatting may look weird on certain games we've not tested

Membership

How do I become a member of Gamers Unite?

Facebook lets us remove our own registration process by enabling you to log in our site with your Facebook account. Simply click on "login with Facebook" and you are good to go!

What am I able to do once I become a member?

  1. Join the discussion board - make posts, reply to posts, and like/dislike posts and replies.
  2. Request for Gifts - request for the items you want from your friends more directly, without sending gifts or items to their neighbors in hope to have them returned.
  3. Neighbor/Friend Requests - Don't have enough friends who play the game? You can find people or add yourself for others to add! Simply search for the game you want to play, and click on the "Add Me Requests" tab
  4. Gamers Unite! Snag Bar - you can download the Gamers Unite! Snag Bar once you become a member!

How do I cancel my membership?

You can go to Facebook, click on "Account" -> "Application Settings" -> "Gamers Unite!" (or click this link) and click on the "x" to remove your name from the list. If you'd like to remove your GU! profile from our site, Facebook requires you send developers your request directly, so please contact us with either you Facebook ID or GU! ID. (note that you will NOT be able to use any of our tools or services anymore.) If you are our Fan and want to un-fan yourself, go to our home page and look at our Facebook Fan widget on the sidebar and click "Like" (if you are a fan, you will be deleted from the list) We are sorry to see you leave, but you are more than welcome to come back to check the site for tips and discussions. If you are doing this out of peer pressure, make sure you read this page.

Achievements and Items

What are Achievements and Items?

Well, we love playing games so much that we thought it would be fun to make our site like a game too! We have some items that you can unlock as you achieve something and some even gives you access to special features on our site. Check out all the items you can unlock!

What does signing up for email updates do?

Signing up for email updates will notify you of latest news and updates on our site as well as new activities on your posts and replies. We will never ever share your email with anybody else and will never spam you, we promise! Also we are planning to have a feature for people to subscribe for latest tips on their favorite games too, so stay tuned!

How do I unlock the Mailbox item?

You can unlock it if you have the Snag Bar installed. Then go to the Snag Bar Preference page and click on the "Sign up for email updates" link. (We no longer require this badge to access the preferences page.)

How do I unlock the Network badge?

You need 5 friends who are members of Gamers Unite, that means they need to accept your invitation and join Gamers Unite! You can invite more friends on your My Friends page. (We no longer require this badge to show the Snag Log.)

How do I unlock the T-Shirt item?

Become a Fan of Gamers Unite! This will unlock the capability to "disable pop up" on the Snag Bar Preference page.