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Question-whitesnag bar snags randomly, won't let me go to preferences

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by Sheryl A Meyers - Nov 08, 2012 Star_s35 views

When I click the little cog icon to go to my preferences it stays on the dark page with the "checking" window. After a bit it tells me you can't detect my snag bar. I've uninstalled and reinstalled countless times. I've done the trouble shooting wizard and have submitted a report but no one ever responds and I have Yuuguu installed and my name listed and have left it on all day and still no response. Sometimes for some odd reason I can get to the preference page but when I set my preferences it still continues to snag randomly rather than what I've set it to snag. This has been going on for weeks and weeks and I can't get any help!

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