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Light-bulbCriminal Case: TroubleShooting 101

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by Kiya Kayden - Jun 27, 2013 Star_s3,033 views

Hi guys. I've been playing CC for awhile & have noted some simple troubleshooting fixes for a couple of common problems. Thought I'd share here.

1) Game not loading or running properly:

Try clearing your browser's cache & cookies. If still not running smoothly, switch to Google Chrome, if not using aforementioned browser. CC is actually most compatible with Chrome versus other browsers. It's posted on their troubleshooting/help forums.

2) Receiving error to check your internet connection, &/or a loading connection icon spinning in center (usually occurs after completing a scene or during process of loading one):

Again, clear cache & cookies. If it's still occurring, & if using a laptop either:

A) Switch to desktop pc or

B) Use your laptop with a wired connection.

Somehow, CC can have issues with a wireless connection. Initially, I played on my desktop, but currently I have been using a laptop & at first had some issues with connection error after running a few scenes. I connected my internet cable & problem solved. Note: May need to change your laptop's connection setting manually & deselect the wireless option & select your wired lan (ethernet).

If connection error persists, try releasing your modem/router's IP. Your IP also has a cache, which can slow down even the best connections. By releasing it, it clears up the cache, allowing you a more fluid connection.

I've seen many people experiencing these issues & haven't yet seen any 'possible soluion' posts in any forum or group. I thought to lay it all out, in one place, in simple terms.

I hope this information is helpful & you can once again enjoy a good game of investigation, in Criminal Case.

Kiya ^^/

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Hi, recently I have been having some problems. After I have finished a scene, while the star is filling up, it suddenly freezes, and so I have to close the app and lose all of the energy and effort I put into that scene. Please tell me if you have any suggestions for how to help.

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