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Question-whiteGame Reset and no help

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by Hannah O'Gorman - Dec 23, 2013 Star_s81 views

I am so frustrated. My game reset to level 0. It has been like this since the photography quest! I contacted Zynga for help via forumns and twitter as well as by email. Yet no one helps.

Suggestions?
I looked throught all the similar posts but they are no help.

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Sadly, there really isn't any suggestion anyone can give you because this is oftentimes a fatal glitch that not even Zynga Support can fix.

I don't remember how long ago the photography quest was, and you don't say whether the game continues to reset to zero if you play it now. You can try the steps I've posted at the bottom of this reply to see if that will help you, though it's not likely to do much of anything other than possibly reset your game to the beginning again if you have leveled up since it last reset. Still, it might be worth taking that chance just in case, by some miracle, the steps do somehow fix whatever went wrong.

Good luck.

App, Flash, and Browser Cleaning

  1. Delete the FarmVille 2 App from your Facebook Profile (http://www.facebook.com/settings/?tab=applications)
  2. Log out of Facebook (do this in every browser installed on your computer)
  3. Clear Flash Player cache (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html - "Delete All Sites")
  4. Clear your browser's cache (do this for every browser installed on your computer)
  5. Reboot your computer
  6. Open your browser (pick one browser)
  7. Make sure your Flash Player is updated: http://helpx.adobe.com/flash-player.html (does not apply to Chrome)
  8. Make sure your Shockwave Player is updated: http://www.adobe.com/shockwave/welcome (does not apply to Chrome)
  9. Log back into Facebook
  10. Reinstall the FarmVille 2 App
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