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Light-bulbUPDATE: Firefox 36 is now working - Using Snag Bar to see your game feeds and the Firefox 36 issue

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by Amy Wong - Mar 10, 2015 Star_s11,940 views
Update: 5/18/2015: We are very sorry to say we are no longer able to continue supporting the Snag Bar. Thank you for all your support and you can read more details here.

Since Facebook announced that the read_stream permission will be deprecated (which means no Facebook app can see your wall to find any feeds), we've been working on an alternate method to read your game feeds by using the browser's technology (the Snag Bar) instead of relying on their API. The promised deadline we were given by Facebook was April 30th, 2015. However, they started imposing the app limit very aggresively starting this month and made the Game Feeds, Link Exchange, and the Snag Bar not to work already.

Therefore, we decided to push out the new method so users can at least get some feeds instead of staring at a blank screen (or for the Snag Bar, the notorious Error 4). Since it's a new method, here are some things to keep in mind that are different from the old method.

  1. You need to have the Snag Bar installed. We now use the browser's technology to look for game feeds. We support all Facebook games for My Feeds pages so you can see feeds from specific games and collect them using the 1-Click Bonus; however, only selected games are supported for the actual snagging that automatically clicks on new posts. Some people were confused that all the games are supported for the snagging part, so we want to clarify that.
  2. We only look for in-coming posts. The technology we use isn't good at looking at past posts as we haven't found a good way to fetch them. However, as long as you have the Snag Bar installed, (you don't even need to turn it on if you are only using it for MyFeed and Link Exchange), we continuously check for new ones posted.
  3. You might not get posts if your browser is closed. Since we rely on the browser to continuously look for in-coming posts, once you close the browser it won't be able to do their work. We recommend you leave the browser open during the period you'd like to search for game feeds.

Around the same time, Firefox released it's new version 36. This caused the Snag Bar to not work also and we already notified the toolbar developer to work on the fix. As of now, the toolbar developers said they do have a fix and is in the testing phase so hopefully a fix will be shipped out soon this week. In the meantime, the Snag Bar works for Chrome and Firefox 35 and below. If you'd like to downgrade Firefox for now, you can do so from this link:

http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/35.0/

Mac English speakers, you can just click on this link. PC English speakers, this link should do.

We know the new method is not as good as the old method, but we haven't figured out how else we can get our game feeds after the Facebook change. We don't think anybody figured it out yet. If you do, please let us know :D and thanks again for all your support! Because of all the support you've given us, we didn't want to give up! Hopefully you still find the new method helpful in your game play!

Replies (39)

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Hello... I was wondering if you guys at GU can make a bonus collector for Lily City HD. This would be great.. since it is much like cityville.. thanks in advance you guys..

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Using latest Firefox and Snag Bar works fine, but...
if i check or un-check object why it stays only few seconds?
I don´t wanna post everything with Snag Bar because I share some objects with my Facebook friends, it would be nice that if I un-chwck something it also stays un-checked.

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@Angel, have you checked out this section on our help page? http://gamersunite.coolchaser.com/message/help#toolbar_not_showing

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added snag bar..it installed perfect however do not see it on my browser with Firefox..how can i fix this so i can use it?

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Now the Snag Bar is not working on Chrome either. It keeps telling me it needs to log in but I am logged in. It was working 15 minutes ago, but now it has stopped and the popup says needs_login.

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@Tony, personal preference... I absolutely HATE what they did to Firefox... if I wanted my primary browser to look like Chrome, I would be USING Chrome! :)

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@Pam is there a reason why you cannot upgrade to 36 now?

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I went through all of the uninstall/reinstall procedures for Firefox and the snag bar still will not work.

I am using Firefox 28 and until you made the last update to work with 36, mine was working just fine. The Snag button will still not depress and clicking on the cog wheel to get to the preferences page will take you there, but the snag bar will not load.

Tried the "reload snag bar" button as well and that does nothing either. It just sits there and says it is checking toolbar, but does nothing past that. Any prayer of getting this working in versions of Firefox prior to 35 again?

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Any update from anyone on if the current issues of the snag bar not working with Firefox versions prior to 36 is being looked into or not?

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showing I have 129 to collect but when I go to collect they say, I already have already got them so over it . How are we supposed to do our game GRRRRRRRRRRRRRRRRRRR

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Grrrrrrrrr. Yet again, not working to collect bonus's for my games. It not showing any.

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Lynn Keil, I am running an older version of Firefox prior to 36 and the updated snag bar is NOT working with the older versions prior to 36 either.

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Snag worked after the 36 fix but no longer works with 36.4. please post instructions for going back to 35 again.

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I waited to update firefox until the snag bar was updated. Today I updated firefox and the snag bar doesn't work. Reloading the snag bar never ends, fetching feed never ends and check for updates never ends. This is for farm2

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for the past two days I have not been able to depress the Snag button to help with posts - when I go to the Link Exchange it can't find my feed for Chefville, instead it says it can not detect the snag bar and suggests I install it - but it IS installed - please fix asap as this is the main way I have to help PT neighbors and there is barely a month left to work on stuff in that

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new fix as of 3-25-15 is NOT working on Mozilla. Couldn't get it to work on Chrome either :(

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not working firefox,waterfox ,IE or chrome

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not working firefox,waterfox or chrome

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not working !!!

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My snagbar for firefox worked fine last night when I logged off. Today when I log on, the Snag button would not depress at all to start it. I am running an older version of firefox by the way, not the version 36 that caused all of these issues.

So I clicked on the gear icon to start it and after going through the process of Checking Status, it says it cannot detect the snag bar. I did check to see when it was updated and it was updated this morning. So now it is broken and will not work at all after the update even on versions prior to 36.

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