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Light-bulbMissing Things? Click HERE for Info =)

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by ClawMachine Croagunk - Jul 01, 2010 Star_s16,592 views

Are you missing items in Farmville?
July 1st-2nd 2010 Last Update: July 2nd 11:48 A.M. ETS
 
You are not the only one! There are wide spread reports of missing items, building materials, animals, farmcash, etc. I first started seeing them late yesterday evening but I have heard of issues that extend before that.
 
The Zynga official Boards were swamped with complaints today at midnight. It is not only you! Don't feel bad that you haven't heard back from their support team, they're getting hundreds of thousands (if not millions) of the same message. Almost everyone is effected. The majority of the items effected are those associated with storage buildings (animals in Stables, Nurseries, Dary Barns, Chicken Coops as well as Materials being used to build barns/nurseries/stables) but there are other cases that involve random "free range" animals disappearing.
 
The only thing we can do is sit back and wait. Hopefully Zynga will make this right soon! This is the #1 issue on their plate right now as far as I've heard. No need to post more and more threads on GU!
Please post what you're missing here so we can keep track of what exactly is effected.
 
Edit: I posted this to help reassure those that are scared that they aren't the only ones.I saw many users scrambling around on the boards looking for help and no one answering them because there were so many new posts about this issue. I tried answering a few and then figured that we needed a thread to discuss the issue.
Good News, thanks to Leah Spencer Farmville's Item Restoration Policy has come to light. Read the policy here:
http://zynga.custhelp.com/app/answers/detail/a_id/796/~/what-is-the-farmville-item-restoration-policy%3F
Edit: While the policy does mentions restoring items/cash/coin lost to in-game glitches it only refers to it as "coins and cash bought directly from Zynga" not the hard-earned coins and cash most of us have. In fact it doesn't even mentioned items bought by hard-earned coins. This could mean that Zynga does not have to honor their policy with the majority of our claims.
Thank You Amanda Christian for pointing this out. 
 
My best advise is still sit back, relax, and wait for Zynga to fix their mess. There isn't much else we can do.
 
*Update:* Official Zynga Announcement & Apology (Taken from their customer support site): 
http://zynga.custhelp.com/app/answers/detail/a_id/1713/kw/missing%20animals
Gamers Unite! user Rick Kilgore was also able to get an answer from customer support. The customer support replay was almost exaclty the same as the article linked above.
*Update*: Zynga suggests not adding anymore building materials to your barns/stables/nurseries (Edit: Zynga has stated that it is now safe to add building materials). Read the thread here:
http://forums.zynga.com/showthread.php?p=6060684#post6060684
*Update*: It has been mentioned on other threads that some users have reported missing items from their giftboxes. Because of this, it might be a good idea to keep your building materials in your gift requests and not accept them until Zynga gives us the "All Good". If any other users have experience disappearing gift box items, please comment below. Do not panic, it has not been proven that disappearing giftbox items is a widespread issue.
 *Update* 9:25: Puppies/Dogs appear to also have been effected by the missing items glitch.  
*Update* 9:45 "We have made progress fixing issues with missing critters and pieces/parts. Still some work to be done, but we expect things to improve shortly." Appears in the game.
Looks like this is almost over!
*Update* 12:19 AM: Ben Wheeler has tracked down a more detailed verision of Zynga's item restoration policy. Read it here: http://zynga.custhelp.com/app/answers/detail/a_id/1354/related/1
It seems they do not have to honor any sort of policy with the majority of our claims (those that do not involve items missing that were bought with coins/cash PURCHASED directly from Zynga do not fall under their policy umbrella) and use the excuse that Farmville is still "beta" to validate this stance.
Only time will tell if Zynga is truely this mean-spirited let us just keep our fingers crossed.
I'll try and keep this updated if I hear more news! 
*Update* July 2nd 11:48AM There are still reports of missing items & iteams disappearing. Zynga has not released any new updates regarding their progress.
*Update* July 2nd 12:15 PM Zynga announces that you should not remove or add animals to your storage buildings (barns, stables, coops). Edit: Zynga has stated that it is now safe to add/remove animals again. http://forums.zynga.com/showthread.php?p=6065826#post6065826
*Update* 3:15 PM July 2nd: Users are reporting out of sync errors that result in loss of progress/coins when breedings or visiting neighbor's farms. Reports of disappearing items are still coming in.
*Update 4:15 PM July 2nd*: According to the official Farmville Forums, the issues have been solved and it is now safe to play the game and resotration options are being looked into.
."Now that these issues have been resolved, we are currently investigating
restoration options. We ask that you please be patient with us while we
work towards finding a solution for our users."
http://forums.zynga.com/showthread.php?p=6077387#post6077387
*Update 9:45 PM July 2nd* We have started the process of restoring missing animals. This will run over the next 24 hours
(ETA)
To clear up some misunderstanding (IMPORTANT Disclaimer. PLEASE read)
 
Replying to this thread will not get your items back. I asked that people reply so that we (As in members of the Gamers Unite! community not Zynga) could see which areas of Farmville were effected.  
 
I am not affiliated with Zynga, nor do I claim to be.
I just felt it was important to see which areas of Farmville were effected by disappearing items so we know which ones aren't and if specific problems experienced by users of these forums (members of Gamers Unite!) are related to this current issue (disappearing items) or to something completely different.
Basically, I wanted a place for people fearful and panicing to be able to go and see that they are not alone and that others are experiencing the same problems.

Replies (742)

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Many thanks to ClawMachine Croagunk for keeping us all updated on the missing farm items many of us are experiencing. We really appreciate your hard work, Claw.

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omg,i blame my mom coz i think shed lost my shaggy fall sheep(shes regulary cleaning my gift box)
apparently zynga did,so sorry mom :'(
everyone pls answer me,if i report this lost to zynga will they give my shaggy fall sheep back ??
has anyone did this?
i'm so tired to these error,they dont even sell beehive to me at my english n cove farm
pls help me,thanks to mr ClawMachine Croagunk 4 this info

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Never got the Fall Shaggy Sheep needed to harvest for next quest !!! Spent the 25 fc to skip it in order to move on. Crazy!!!!

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How can I complete a quest if I have moved to the next quest item and i didn't get the fall shaggy sheep needed to complete quest #2

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my waterwheel building just disappeared. and my big snow mountain disappeared earlier! Man, what next?

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I am having problems with my Japanese barn the supplies keep going missing....and now reeds and bamboo aren't even available....I now have nothing left of these and no way of finishing this barn??? Whats up with that?

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@Charles G. -- I usually figure that one real dollar equals 5 FV$. So a Mystery Crate that sells for 16FV$ would cost you about $3.20 out-of-pocket. It isn't hard and fast, as the value of FV$ depends in part on the quantity you buy at one time. BTW, next time you see a FV cash card at Wally-World, one that costs $10.00 say (as printed on the card) notice that it doesn't tell you how many FV$ it is worth, at least as far as I could see. I stand open to correction on this point, however.

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My coins went from 184499 to170499, when asked to refresh my page the first time, then from263739 to193833, Whats up with that?

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am missing about 350 wedding favour that I was saving, no-one seems to have mentioned these - are we likely to get them back I wonder :o)

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missing gifts out of my gift box transfered there from my snag bar. Can't upgrade because I have to have a hundred freinds on top of what I already have. Can't afford Farmville Cash. So, really can't do much as I can't even get into my farm to do crops or play. Farmville is beginning to suck, big time.

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I have lost building materials and special ponies when I try to move them out of the nursery

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about a month ago I lost a whole new barn worth of building products after I clicked to add the final 3 boards with farm cash. then two weeks latter i noticed that 18 farm cash was gone. I still have to see them two days ago I had two gray tabbies now I have one. I am trying now to replace the building products for my barn expansion but afraid to do anything. How much more do we have to lose. I hope as was said Zinga is not that cold hearted. I am not a rich man and I cant afford to buy farmvill cash. I do have one q though does anyone know the exchange rate for hard cash to FV cash or is it dollar for dollar?

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plz help my tool par dont work well dont snag all items ??

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Well, my 40 chickens didn't come back. Thank you Zynga.

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hola , yo q me haya dado cuenta he perdido 2 mwsas de te ganadas en cooperativa q me costaron muchos intentos para conseguirlas, de hecho otra vez lo estoy intentando y no hay manera

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I am missing building supplies, gifts and things that i find when plowing.

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Althought very very recently corrected, for 2-3 weeks, whenever I found a hen feather, from postings, eggs, or hens, they mysteriously turned into other feathers in my gift box, annoying when all I needed was the hen feathers themselves...:)

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I have found 5 mystey eggs, I share it and then there is not 1 of them in my inbox. My snachtool says on mystery eggs that I have already given it away?

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I am missing gifts and parts to my buildings ,And farmville won't let me exspand!!!!!!

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I am still missing my dog, Rozzy. She was at level 6 and I cant buy a new one, because its locked because I "have one" already, but I don't anymore!!!!!!!

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