Gamers Unite!

Gamers Unite!

Let's help each advance successfully in Facebook games!

Need more Gamers Unite! Friends?

Let's connect and help each other progress!

Friends

Picture?type=square

Light-bulbIs your Snag Bar preference not saved? (updated 02/10/11)

Please_share
by Amy Wong - Jan 20, 2011 Star_s26,999 views

Setting your preferences is more important than ever with the new Farmville gift limit and we heard from some of the members that their preferences are never saved and they either get tons of items they didn't check or they need to recheck the preferences every time they open up the browser.

Firstly, there are several reasons we can think of why this might be happening:

  1. You use multiple browsers (for example, one at home and one at work) to snag and it's not in synch
  2. You share the same browser and snag bar with others (like family members) and the other person's preferences keeps overriding yours
  3. You changed preferences in the middle of Snagging. The snag bar scans through your feed once a minute. Clicks that are already in progress midway will continue on with the old preferences settings. This could take some time now since we wait roughly 3 seconds between each click during each cycle. Therefore, the new preferences should work "in the next cycle." Make sure you set your preferences BEFORE snagging for best results.  
  4. There is a bug in the preference that selecting a particular item results in getting a different one at the same time

1. and 2. happens because the preferences are kept on client side which means it's stored on your browser. So it remembers the settings of the last person who tweaked the preferences. In other words, the preferences are not saved per user, but saved per browser. In order to remedy this, we rolled out a "save my preference" feature silenctly a while ago. Here's how you use it:

  1. Set your preferences the way you like on toolbar preference page
  2. Click on the link "Is your preference settings not saved?  Read more" on top of the toolbar preference page, or you can click this link.
  3. Hit "save" to save your current settings, this info is then saved on our side.
  4. The next time before you snag, you MUST remember to 'load' it first so your saved preferences is applied (sorry this part might be a bit unintuitive).
  5. That's it! Just remember to "load" it everytime somebody else used the Snag Bar or you switch browser or computer.

It's really a bare boned feature right now, but we are planning to have an ability to save multiple settings like "just rare stuff" or "building materials" so all you need to do is to load that settings. Please let us know if this solved the problem for you!

As for 4. There is a bug in the preference that selecting a particular item results in getting another one at the same time" we really need your help in finding out the bug.  Please just don't say "it's snagging everything" we need it to be more specific. We actually fixed one bug Ben Sisco pointed out about the Duck Pond snagging both Watering Cans and a Shovel. We had this reward under the "Watering Cans" by mistake but now should be fixed. Thanks agan Ben for your great debugging skills! We can quickly fix these if you can report what preference item is snagging something that shouldn't. The more specific the better!

We are working very hard to improve the snag bar everyday and your cooperation is greatly appreciated! :)

Replies (111)

Sort by: Newest · Oldest · Likes
Replies are not available on this topic.
Picture?type=square

Thanks for all the reports, but we can't monitor this thread anymore. Please go to the Snag Bar Status thread to find out the latest status. Closing this thread.

Picture?type=square

We just added another possible reason why the preferences might seem like it's not working:

"You changed preferences in the middle of snagging. The snag bar scans through your feed once a minute. Clicks that are already in progress midway will continue on with the old preferences settings. This could take some time now since we wait roughly 3 seconds between each click during each cycle. Therefore, the new preferences should work "in the next cycle." Make sure you set your preferences BEFORE snagging for best results. "

Picture?type=square

To all the others who are having a problem, if you are using Internet Explorer, can you try Firefox? You can get it here: http://getfirefox.com Another thing to note: if you change the preferences while snagging, it won't take effect until the next minute. So you might be getting stuff that way too.

We also need more specific info like "Clicking on the watering can snags shovels too." Please don't say it's just snagging things that you unchecked.

Thanks!

 

Picture?type=square

I have the same problem with my Firefox browser. I tryed to make windows restore... but nothing. How to fix it? Please help me to fix it.

Picture?type=square

ok iv done all of the above clicked on cityville and cafe world clicked the items i needed ,then clicked on the link to save .its says it has saved ,then i go to load i go click snag bar to get my rewards but its not working presents icon at 0 and when i go to the screen where your snags get collected is its not showing the games i have selected so i go to try turn the snag bar off and it wont turn off even though its not snagging anything so i have to go back on preferences and my games arent saved and i have to press reset to get the bar to stop ,works fine on my laptop and worked fine on this pc i am on now up to this morning i have changed nothing on this pc its just stopped working and wont save please can any1 help

Picture?type=square

yes i keep snagging watering cans but i have unclicked them followed all ur instructions to refresh the tool bar and i am on firefox also

Picture?type=square

i keep getting ( UNSURE ) item snaged on my item page not getting any snagged items in gift box, any ideas .

Picture?type=square

My preferences are saved I belive, at least ut shows there like I saved but it is not following the prefferences I choosed and everyday I go there to see and it is snagging itens that I already coosed not to snag , for exmple water cans. It is snagging hundreds of it when it is unchecked!!!!

Picture?type=square

I did all of the steps above to change the preferences...but, it didnt work. I dont snag before changing..and i do load and save, and save and load, but still nothing change...anybody can help? and yes, im using firefox..

Picture?type=square

only water cans :(

Picture?type=square

MY SNAG WILL NOT WORK SO FIX IT

Picture?type=square

ok we love the snag bar it has been working great up until about a week ago it doesnt snag if the word snag is up there but if we click stop then it snags but this week it wont do eaither what is going on?

Picture?type=square

aide moi svp

Picture?type=square

well......if it makes anyone feel that they are not alone in this messed up Zynga world....I too, am snagging and after 20 minutes am still at 0 .........:'( Im crying on the inside...(okay...the outside too) because I've missed soo much cool stuff........AHHHHHHHHHHHH!!!!!! This is all happening after GU claims it;s been fixed?? Nope....not as far as my computer is concerned....lol.....

Picture?type=square

I am at my wits end. The day after the new layout of FB emerged, My snagbar stopped working completely. I also have reset cookies, preferences, snagbar totally, and to no evail. The load icon continues to move, yet the number stands at 0. I have missed several quests, because not enough neighbors help. The snagbar was a wonderful way to get through the game in a timely manner. Now it takes weeks to complete, or I can't complete a quest at all. None of the troubleshooting tips help at all. The only thing to do, is for you to find a way around the new FB layout. Please send a message to us gamers, as to information about that. I really appreciate what you guys do. I've stuck with you while being called bad names for having the bar, and having people delete me as a neighbor. I will continue to stick with you until this is resolved. Thanks again for all that you do. Dedicated gamer. :) xoxo

Picture?type=square

I only have two problems: 1. I keep getting baby bottles without being checked, 2. My like box gets unchecked at will.
Also a question: I use Chrome and IE8 at the same time on another laptop for two separate accounts with snag bar installed on IE8,what will happen if i install snag bar for Chrome too?
Thank You.
P.S please place Adventure World on snag bar.
You are GREAT!

Picture?type=square

i use ie....but snag is not working....always 0 stands......need help

Picture?type=square

I can't get my preferences to open in IE 8 or 9 to select what I want to snag. I have tried and tried over and over again for months. Can anyone help me. I have friends that are having the same problem!

Thanks!

Kathy ;)

Picture?type=square

ok I like the app but why are you advertising "switch to google chrome" on your main page yet do not have this available for google chrome, I hate IE cause it runs so dang slow , plz catch up to your own ads and create this app for Chrome either as a full version or perhaps as an extension for Chrome... thanks

Picture?type=square

Does anyone get any real help here? There is a huge confusion on where to post help questions because all of these topics keeps referring to other topics and it's an endless loop. The Snag Bar quit working about a week ago, I noticed that the Farmville feed on the wall is only showing posts from people I interact the most with and it's not even all of their posts, which is only about 10 people. I ticked the option to feeds not showing, but still no good. I uninstalled and re-installed 3 times, but still nothing.

Showing 20 of 111 comments
12-em-plus add reply