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Light-bulbLIVE CHAT IS ONLY AVAILABLE TO PAYING CUSTOMERS - THOSE THAT ARE ON THE PREFERRED (SPECIAL) LIST

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by Vanessa Galpin - Mar 18, 2011 Star_s1,272 views

Live Chat is only available to PAYING CUSTOMERS.  PEOPLE WHO spend real money on Farmville.
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"Vanessa, let me tell you that yes we still have chat support for our paid customers"
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I am only getting live chat because I buy stuff with real money?
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"Please continue enjoying our games. If you experience any other problem do not hesitate to contact us, remember your satisfaction is our highest priority. Yes, XXXX you are part of our preffered list because you buy items and you take advantage of all our game features."
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sErIouSly??
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"Well those are customers that use the credit card or bought game cards. They use real money for FarmVille cash and items."
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So what does paid customers mean.. on the chat topic question? - Note how this Customer Service Rep. skirted around it...
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"In regards the Preferend list, I think that will be our Platinum Program, unfortunately I don't have more information because that is with Billing Support but since you need more information about that you may contact Billing Support by phone at 1-800-762-2530. "
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Talk about a can of worms.... Stayed tuned.... 
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Well I did not get a $ amount but Peggy George did this is the response she got from Customer Service in her post.
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"The live support will no longer be available to our nonpreferred players. Nonpreferred players are those that do not purchase a specific amount of Zynga game cards or spend a specific amount of money on their games, as a monthly average. Currently, this average is set at $100.00 USD. But, this may change, after the change is debuted. Phone support will also be debuted for preferred players.  Nonpreferred players will be offered email only support, for a limited time. as soon as we resolve most of the help request we currently have. It will be phased out in the coming weeks"

 
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I seriously do not spend more than $100 a month on FV.. maybe $40 at the most.. and the free bees and credits I get from Zynga..
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So for now to send off a complaint to Customer Service by e-mail...
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Unless you are on the Preferred List ... go to this link..

Replies (8)

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That is not fair :(

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also the old links were given out and not working so an update on this information had to be done..

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@ April.. I thought that the service would be provided to all.. I never heard them say anything about it.. The new Chat was only launched two months ago.. I have no idea what the old system was like last year or the year before when FV first came out because this is the first time it has popped out for me.. I did a search on line here and there was no current information on Chat Live which is why I did the post. No harm.. easier for people to get the links..

Business wise it does make sense.. The Platinum Service was "Only available for players of our Mafia Wars and Poker titles" With FV I think it is "Preferred" Clients.

So many people were trying to use the old chat line which of course was not working.

@ James Yes.. chuckling here...

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This reminds me of an episode of "Frasier" Remember the episode about the "members only" spa he and Niles were dying to become Platinum members of? LMAO

Makes sense to me though. People that spend real money should get perks.

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Live chat has Always only been a premium Service from Zynga to the Players that spend real money on Farmville this is not New :)

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@ Peggy.. I did called the finance department and they do not have a lot of information on it or the $ amount. I am waiting for the Platinum Department to hopefully answer my question on how to become a VIP member of Farmville.. just out of curiosity. I know that I am not a Platinum Member nor have I ever to my knowledge received an e-mail stating that I am. I do however know that I am or would be considered a paying customer which is why I guess have access to live chat..

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ugg... i am ashamed.. hope my daughters god mother does not read this.. I think she read this before you made this comment.. talk about being on the shit list.. But umm.. Hey you know that is not not too bad in 2 years aprox $1.92 a week or about .27 cent a day.. . in a 1year period aprox. $3.80 a week this year or about .55 cents a day. People spend way more than that on alcohol smokes and soda pop.. not including junk food (Chocolate bars and ice cream included.. also coffee!!)

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I just found out that I am not one of the special players on the Prefered list. I was annoyed because I have spent a lot of real money on the game. Apparently, players have to spend even more than I have to get placed on the list.....So, that would put the amount spent on the game above $200.00 US to get placed on the list......

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