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Light-bulbSnag Bar Status: WORKING

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by Amy Wong - Oct 01, 2011 Star_s342,297 views

Current Status: WORKING

This post shows the current status of the Snag Bar, which is updated regularly as problems occur. Please check this thread when you think your Snag Bar is not working.

4/1/14 @ 9:58 AM CDT: There are no known site-wide Snag Bar issues at this time. However, make sure to check the Additional Known Issues section below as it contains known computer/browser issues that some people have experienced.

 

Additional Known Issues

  • Occasionally, one or more Facebook friends may "disappear" from the Snag Bar.
    By this we mean that the Snag Bar simply won't be able to see that person in your News Feed. At this time, we believe this is a Facebook glitch. We have looked through our code several times in an attempt to explain this glitch but have not found anything. Whatever the cause, this glitch usually resolves itself after a few days and the missing friend(s) will become snaggable again.
  • Sometimes Chrome will remove the Snag Bar from the browser.
    1) Check the browser's Extensions page (type "chrome://extensions" in the address bar) and make sure the Snag Bar is enabled. If there is no listing, or if enabling it doesn't fix it, then go to your computer's Add/Remove Programs page and click on the GU! listing to fully uninstall it from your computer. Once you have done that, you can reinstall the Snag Bar.
    2) If this continues to happen, then your Chrome's user data has likely become corrupted. Click here to be taken to a Google Support page that contains instructions on how to fix this. PLEASE NOTE: We are unable to provide any additional support on this issue unless and until you have created a new User Data file.
  • My Snag Bar keeps losing my Toolbar Preferences game settings.
    This issue is especially prevelant with the Chrome Snag Bar, where we were forced by Google to store the Toolbar Preferences options on an individual's computer instead of on our servers. As a result, every time a member clears out Chrome's cookies, their Toolbar Preferences settings will revert back to default. You can manually store your Snag Bar game settings to our server by clicking the "Preferences not stored?" link on your Toolbar Preferences page (works on all browsers). Should your Toolbar Preferences page get reset back to default, you can then click that same link to load your game settings back into your browser. You can also use this feature to port your game settings from one browser to another or from one computer to another (same GU! member only).

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Additional Information

Useful Links

 

Browsers

The Snag Bar currently works on the following browsers:

  • PC: Internet Explorer, Firefox, and Chrome
  • MAC: Firefox

Our framework provider is reportedly working on a version for the Safari browser for MAC computers. As far as we know, they currently have no plans to release versions for any other browser.

 

Uninstall the Snag Bar

  • Internet Explorer: Tools --> Manage add-ons --> disable & delete Gamers Unite! Snag Bar
  • Firefox: Firefox --> Add-ons --> Extensions --> disable & delete Gamers Unite! Snag Bar
  • Chrome: Customize and control Google Chrome --> Settings --> Extensions --> disable & delete Gamers Unite! Snag Bar
  • IE, FF & Chrome: Also uninstall Gamers Unite! Snag Bar form the Add/Remove Programs page in your computer's Control Panel

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App, Flash, and Browser Cleaning

From time to time, your computer, your browser, Facebook, or the Snag Bar may simply start misbehaving for no good reason. Something, somewhere, just stops working like it is suppose to, and no amount of screaming, yelling, or hitting your computer screen will fix it.

There could be any number of reasons why this happens, far too many to get into. Sometimes, the only thing to do is clean out some of the cobwebs, uninstall a few things, and/or update a few things. It's a hassle, yes, but you would be surprised how often this can work.

The steps below will help you do all that. If you are experiencing a problem with the Snag Bar not responding like it should, the below steps should be the first thing you do. Complete them in the order given and exactly as written. Do not take any shortcuts or skip any steps, as it's possible that the one shortcut you take or step you skip is the one that would have helped you.

  1. Delete the GU! App from your Facebook Profile (http://www.facebook.com/settings/?tab=applications)
  2. Log out of Facebook (do this on every browser installed on your computer)
  3. Visit Gamers Unite! (http://gamersunite.com), look in the top right corner of the page, and make sure you are logged out (do this on every browser installed on your computer)
  4. Uninstall the GU! Snag Bar (http://gamersunite.coolchaser.com/topics/74033-gamers-unite-snag-bar-status-working - do this for every browser the Snag Bar is installed on)
  5. Clear Flash Player cache (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html - "Delete All Sites")
  6. Clear your browser's cache (do this for every browser installed on your computer)
  7. Reboot your computer
  8. Open your browser (pick one browser)
  9. If using Chrome, make sure you have the latest version installed (select “About Google Chrome” in the browser or type chrome://chrome in the URL bar)
  10. If using Firefox, make sure you have the latest version installed (select “Firefox” --> “Help” --> “About Firefox” --> “Check for Updates”)
  11. If using IE or FF, make sure your Flash Player is updated: http://helpx.adobe.com/flash-player.html (does not apply to Chrome)
  12. If using IE or FF, make sure your Shockwave Player is updated: http://www.adobe.com/shockwave/welcome (does not apply to Chrome)
  13. Log back into Facebook
  14. Reinstall the GU! App (http://gamersunite.com - blue "Connect with Facebook" button on top right of page)
  15. Reinstall the Snag Bar (http://gamersunite.com - "Get the Snag Bar” link on top left of page)
  16. Set your preferences on the Toolbar Preferences page (http://gamersunite.coolchaser.com/toolbar/preferences)
  17. Close & reopen your browser
  18. Test out the Snag Bar

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Reporting an issue

If you come across any bugs regarding our Snag Bar, please let us know by leaving a comment on this thread. We will do our best to help you with them.

BEFORE POSTING, make sure to read all sections in this post as well as any stickied comments found at the top of the comments section. Information about how the Snag Bar works, as well as known issues and/or possible solutions, has been posted in these areas. As such, your question or issue may have already been addressed.

In addition, ALL QUESTIONS IN THE HIGHLIGHTED SECTION BELOW MUST BE ANSWERED when seeking Snag Bar support from us. While it may seem like there are too many questions or that they are not needed, these questions are the only way we have to "see" what is happening on your computer. This is especially true when the problem you are experiencing is not a site-wide problem and cannot be recreated by the Gamers Unite! Staff, as is the case with over 95% of the issues reported to us.

FAILURE TO READ THIS POST AND ALL STICKIED COMMENTS BEFORE POSTING, and/or failing to answer all questions in the highlighted section below, may result in your post being deleted or ignored.

NOTE: This thread is for reporting issues with our SNAG BAR ONLY! Posting of issues regarding any other Gamers Unite! tool, or asking any question not specifically related to our Snag Bar, WILL BE DELETED.

Your description should include (at a minimum):

  1. Your browser name and version number
  2. Your computer's operating system
  3. What Anti-virus and/or Anti-malware programs you use
  4. The game or games you are trying to snag for
  5. When the problem started
  6. Whether you have had any problems accessing your Facebook Profile
  7. If you have recently installed / uninstalled / updated any programs on your computer
  8. If the problem occurs on other computers (if applicable)
  9. Do you have a second Facebook account
  10. Does anyone else use the same computer to access their Facebook account
  11. Does the problem occur on other Facebook accounts you or your family have (if applicable)
  12. Whether the problem occurs when using a different browser
  13. Whether the problem occurs constantly or randomly
  14. What steps have you taken to try and solve this problem (be specific)
  15. Whether anything changed after taking those steps and, if so, exactly what changed
  16. A step-by-step detailed description of what is happening from the moment you hit "Snag" (or open your browser if you can’t get that far)
  17. A screenshot of the problem
  18. Any other information that might be relevant to this problem

Please leave a clear, well-written, well-punctuated, and detailed description of your issue. If we cannot read or understand what you have written, or if you do not include enough information about your problem, then we may be unable to help.

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Troubleshooting Wizard / Screensharing

While we will do our best to help you, it is possible that we may hit a dead end and not know how to proceed. If that happens, you may be asked to screenshare with us. This is where you will download a program that will allow us to connect with your computer so we can attempt to diagnose the issue.

If we ask to screenshare with you and you are willing, please visit our Troubleshooting Wizard. This page will ask you a few questions to ensure that nothing has been missed. If the problem still exists, you will be directed to a page with instructions on how to prepare to screenshare with us. Once you are ready to screenshare, post in this thread that you are ready and we will attempt to get an Admin to connect with you.

Because there are only a couple of people on the Gamers Unite! Staff who can screenshare, this is an option of last resort. Submitting a screenshare request without first attempting to get help in this thread may result in your request being ignored. In addition, there may be times where screensharing is not warranted even if we have run out of thoughts and options on what may be causing your issue.

Please note that if you are asked to screenshare but choose not to do so, then we will be unable to provide any additional Snag Bar support for you.

Replies (1769)

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If you see something that just doesn't seem to be snagging, please do the following:

1) Go to the MyFeed of the game you are playing (e.g. http://gamersunite.coolchaser.com/games/cityville/myfeed for Cityville) OR our Game Feed app. IMPORTANT: if it says "Report as Snaggable" then it's NOT on our database yet, so please click the link to report it.

2) Copy the "Image URL" and "action link" and paste it here so we can check if it's been added to our database.

This will help us immensely with debugging. Thanks!

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@Melissa Ansell - Glad it is working for you. And sorry that it took an extra day and step to get yours fixed.

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Alan Attebery, the issue is fully fixed. Thank you so much for getting this resolved. :-)

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@Melissa Ansell - I asked our Admin to look at the Preferences database again and he noticed that the issue was still affecting your account. He has personally cleared your Preferences in the database, so it should be working for you now. Can you please test saving and loading your Preferences for me? Let me know what happens. Thanks.

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I just tried another complete uninstall/reinstall on Chrome and neither Load nor Save is working.

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Alan Attebery, thank you so much for having this looked at so quickly, but it seems that neither the load nor the save seem to be working for me now on either Firefox or Chrome. I tried Reloading Snagbar to see if that would help, and I also cleared cookies/cache, but nothing helped on either browser.

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@Melissa Ansell - Our Admins have fixed the problem. It was a small issue that only affected about 3% of our members. Thankfully, I was one of the 3% so they were able to look at my account and figure things out. Unfortunately, anything you (or the other 3% affected) had previously saved had to be deleted. So you will need to save your Snag Bar Preferences again.

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@Melissa Ansell - Thank you for the information. I have confirmed the issue and will notify the Admins.

Top Comment of the Week!

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Your browser name and version number : Chrome Version 34.0.1847.116 m and Firefox 28.0
Your computer's operating system : Windows 7 and Windows 8 (2 different computers having the same issue)
What Anti-virus and/or Anti-malware programs you use : Norton 360
The game or games you are trying to snag for : Irrelevant to the issue
When the problem started : Last week...Wednesday I believe
Whether you have had any problems accessing your Facebook Profile : No
If you have recently installed / uninstalled / updated any programs on your computer : Flash Player and Java updated last week as well on both computers
If the problem occurs on other computers (if applicable) : Yes, see above
Do you have a second Facebook account : Yes, but irrelevant to the issue
Does anyone else use the same computer to access their Facebook account : Yes, but they do not use GU
Does the problem occur on other Facebook accounts you or your family have (if applicable) : No.
Whether the problem occurs when using a different browser : Both Firefox and Chrome
Whether the problem occurs constantly or randomly : Constantly
What steps have you taken to try and solve this problem (be specific) : Completely uninstalled GU from the browsers and computer by going into Programs and Features. Rebooted. Reinstalled.
Whether anything changed after taking those steps and, if so, exactly what changed : Nothing changed
A step-by-step detailed description of what is happening from the moment you hit "Snag" (or open your browser if you can’t get that far) : Snagging works fine, but the load button when you save your preferences isn't working.
A screenshot of the problem N/A
Any other information that might be relevant to this problem :

I prefer to use Chrome for GU and I clear my cache/cookies multiple times during the day so I used the "Preferences not saved feature" to save and load my preferences. For the past 5 or 6 days, the load button hasn't been working on either Chrome or Firefox. The save button works fine, but when the load button is clicked, no message pops up like it used to stating that preferences have loaded and when I check my preferences, my saved preferences don't load. I've been using Firefox, which does save the preferences when cookies/caches are cleared, but I even tried clicking the load button on Firefox due to having made changes since the last time I used GU on Firefox and nothing happened. This is happening on both Windows 7 and Windows 8 computers and I'd really prefer to use Chrome since it takes up less memory to run.

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@Deena Johnson Munoz - I can't help since you haven't read the original post of this thread. Sorry.

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I have done everything and still can not load the game bar back onto the computer. I am using firefox and still nothing I give permission to download and nothing. This bar disappeared yesterday . HELP

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@Trevina Denny - Two things. 1) This thread is for issues with the snagging portion of the Snag Bar. You can get help with 1-Click Gifts over on the 1-Click Gifts Status Thread (http://gamersunite.coolchaser.com/topics/74034-gamers-unite-1-click-gifts-status). 2) Please read the information found in the highlighted section at the top of the 1-Click Gifts Status thread. The issue you mention was addressed yesterday.

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I use Firefox and Chrome and the auto collect in APPS is no longer there..

Screen shot of what I mean
http://screencast.com/t/cdFzzUejj0

Thanks

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@Trevina Denny - There is nothing we can do for you because you have not read the original post of this thread.

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Auto collect in APPS the icon is missing. I have refreshed the toolbar and uninstall and reinstalled it. I am using firefox and the auto collect icon just will not appear. Please can you look into this fault. Thanks

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@Linda Lockwood - The fact that you don't see any Super Fertilizers in the Game Feeds means that none of your FarmVille friends are posting any. Our Snag Bar can't collect what people aren't posting. This isn't something we can fix.

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@Alan I have Super Fertilizer clicked to snag on the options and it is not snagging it nor do I see any in the game feeds.

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@Teresa Ann Handy - Don't know what you are talking about since our Snag Bar has been working just fine. It was a different app of ours that Facebook deleted (but which has since been restored).

@Linda Lockwood - I don't know what Amy asked you to do (her post isn't showing up for some reason), but your responses seem to waffle back and forth between saying the Snag Bar isn't collecting Super Fertilizer to saying that you are clicking on Super Fertlizer and the game simply isn't giving you what you collected. Which is it?

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Amy Wong, it is not on game feeds because nobody on this FB is snagging it for some reason but I am telling you on my other FB I have 100 that was collected! Since nobody is snagging it yet then I cannot send you the link as you asked.
But the other page I could. But on the other FB I am receiving it.
I promise it is listed as snaggable item, I have it clicked and am getting none of that one thing.
Thank you and do you have anyone else who is not getting the super fertilizer?
I just went to the game feeds page again and NONE are there for me to capture for you. I checked my FV options and yes my super fertilizer is still clicked.

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Yes Super Fertilizer shows up in both and is clicked but will not collect in this FB for some reason. Makes no sense since I use FF for both and is the same! Any ideas? It collects in one and not the other ...frustrating and FB here is collecting everything else but the super fertilizer!

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