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Light-bulbSnag Bar Status: RETIRED

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by Amy Wong - Oct 01, 2011 Star_s376,255 views
Update: 5/18/2015: We are very sorry to say we are no longer able to continue supporting the Snag Bar. Thank you for all your support and you can read more details here.

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12-em-plus add reply
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If you see something that just doesn't seem to be snagging, please do the following:

1) Go to the MyFeed of the game you are playing (e.g. http://gamersunite.coolchaser.com/games/cityville/myfeed for Cityville) OR our Game Feed app. IMPORTANT: if it says "Report as Snaggable" then it's NOT on our database yet, so please click the link to report it.

2) Copy the "Image URL" and "action link" and paste it here so we can check if it's been added to our database.

This will help us immensely with debugging. Thanks!

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this is unhelpful and has not been updated in a very long time and yes something is wrong with the snag bar it wont even turn on even after reinstalling.

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1. Your browser name and version number - Chrome 41.0.2272.118 m
2. Your computer's operating system - Win7
3. What Anti-virus and/or Anti-malware programs you use - AVG
4. The game or games you are trying to snag for - Farmville
5. When the problem started - about an hour ago
6. Whether you have had any problems accessing your Facebook Profile - no
7. If you have recently installed / uninstalled / updated any programs on your computer - no
8. If the problem occurs on other computers (if applicable) - only have the one computer
9. Do you have a second Facebook account - no
10. Does anyone else use the same computer to access their Facebook account - no
11. Does the problem occur on other Facebook accounts you or your family have (if applicable) - not applicable
12. Whether the problem occurs when using a different browser - Snag bar does not work in my version of Firefox anymore
13. Whether the problem occurs constantly or randomly - constantly as of when it started
14. What steps have you taken to try and solve this problem (be specific) - Cleared cache, flash cache, uninstalled and reinstall snag bar with no change in performance.
15.Whether anything changed after taking those steps and, if so, exactly what changed - Getting the same message popup "needs-login"
16.A step-by-step detailed description of what is happening from the moment you hit "Snag" (or open your browser if you can’t get that far) -
a.I open the browser and log into Facebook.
b.Click on the G icon to start the snag bar.
c. The snag bar logs into facebook and the snagged items page loads just like normal.
d. When the snag bar detects an item to snag, instead of snagging the item, it throws up a popup in the lower right hand corner of my computer screen saying "needs_login".
17. Any other information that might be relevant to this problem - I have changed nothing since I finally got the snag bar to work with Chrome 41 after it failed to run anymore on Firefox 35 after the "update" that was done. Chrome 41 is my last browser and the snag bar had worked fine all day long until about an hour or so ago with I noticed the popups were saying "needs_login" and I said... here we go again.

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I just uninstalled the snag bar and reinstalled the snag bar by your instructions and it is still doing the same thing. Instead of snagging I am still getting the "needs_login" popup at the bottom of the screen and I AM logged in. So I am at a loss on this one. Everything IS UP TO DATE in Chrome and it is still not working.

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1. Your browser name and version number - Chrome 41.0.2272.118 m (yes I updated thinking it would fix this error)
2. Your computer's operating system - Win7
3. What Anti-virus and/or Anti-malware programs you use - AVG
4. The game or games you are trying to snag for - Farmville
5. When the problem started - About 6:00pm Eastern Time
6. Whether you have had any problems accessing your Facebook Profile - No problems accessing FB profile
7. If you have recently installed / uninstalled / updated any programs on your computer - NO
8. If the problem occurs on other computers (if applicable) - Not applicable
9. Do you have a second Facebook account - NO
10. Does anyone else use the same computer to access their Facebook account - NO
11. Does the problem occur on other Facebook accounts you or your family have (if applicable) - Not applicable
12. Whether the problem occurs when using a different browser - Only able to get snag bar to work in Chrome... and it is now not working.
13. Whether the problem occurs constantly or randomly - consistently now
14. What steps have you taken to try and solve this problem (be specific) - When this started about 6pm eastern time in my older version of Chrome, I bit the bullet and updated the browser to 41.0.2272.118 m. The snag bar started snagging again like usual UNTIL, it had snagged about 20 or so items, then it started again giving me a popup that says "needs_login" instead of actually getting the item, just like it was doing before in my older version. So now I know that my older version of Chrome was NOT the issue here because it is doing the same thing in the newest version.

15. Whether anything changed after taking those steps and, if so, exactly what changed - Nothing has changed, I am back where I started.
16. A step-by-step detailed description of what is happening from the moment you hit "Snag" (or open your browser if you can’t get that far)
Earlier today with my older version of Chrome, I opened the browser and logged into facebook like I always do.
Started up Snag Bar like I always do and it was working just fine.
About 6pm or so instead of getting the popup notifying me what was received I was seeing "needs_login" on the popup, so I knew something was wrong.
Logged out of snag bar and facebook and logged back in again like before only to see the same error message popping up "needs_login" instead of the item that was snagged.
So I updated Chrome to the newest version to see if that would fix it. Got the browser updated, logged back in to FB and then the snag bar and it started working again.
After getting about 20 or so items the "needs_login" started popping back up again.

Any other information that might be relevant to this problem - At this point I have no other information to give. I had changed nothing on my system at all. The snag bar was working just fine from earlier in the morning when I logged in and just all of a sudden it stopped working and telling me I needed to login, When I look on the Snagged Items page, I am showing as being logged in. I can look on the Toolbar Preferences page just fine and it loads up just like normal. So I am at a loss here as to what broke the connection between the snag bar and facebook.

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1. Your browser name and version number - Firefox version 28
2. Your computer's operating system - Win7
3. What Anti-virus and/or Anti-malware programs you use - AVG
4. The game or games you are trying to snag for - Farmville
5. When the problem started - When you updated the toolbar to work with Firefox 36
6. Whether you have had any problems accessing your Facebook Profile - No issues with this.
7. If you have recently installed / uninstalled / updated any programs on your computer - nothing updated other than the tool bar when you updated it.
8. If the problem occurs on other computers (if applicable) - this is my only computer
9. Do you have a second Facebook account - no
10. Does anyone else use the same computer to access their Facebook account - no
11. Does the problem occur on other Facebook accounts you or your family have (if applicable) - not applicable
12. Whether the problem occurs when using a different browser - Currently I am running an older version of Chrome and the snag bar that is installed in that still works.
13. Whether the problem occurs constantly or randomly - constant
14. What steps have you taken to try and solve this problem (be specific) - I went through the uninstall/reinstall procedures which netted me the same results I had before doing so.
15. Whether anything changed after taking those steps and, if so, exactly what changed - nothing changed
16. A step-by-step detailed description of what is happening from the moment you hit "Snag" (or open your browser if you can’t get that far) -
a. When I click on the Snag button, it does NOT depress and thus does NOT load the snag bar.
b. When I click on the cog wheel to try and access the Preferences page, I get the Checking Status screen and the snag bar tries to make a connection with the server, but fails to do so and tells me it cannot detect my snag bar.
c. If I click on "try refreshing the page" it has the same end result.

The snag bar I had was working perfectly UNTIL it was updated a week or so ago to work with Firefox 36. Since then the Snag button will not depress to start it and I cannot get it to load by any other means that I have tried. Clicking "reload snag bar" button yields no success either, it just keeps "checking toolbar" and goes no further.

Please don't tell me that I have to update this browser just to get the snag bar to work with it again! I HATE what Firefox has done to their browser and prefer to keep the old one I have. I guess I should have unchecked the button to allow updates to the snag bar, then perhaps this would not have happened... but too late to go back now.

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Chrome Version 41.0.2272.89 m
Windows7
AVG
Pioneer Trail and Castleville
Started not working about 2 weeks ago, Feb. 26, 2015
No issues logging into Facebook.
Followed the tips listed above for clearing browser, Flash, uninstall/re-install, unliking,... etc.
No other computer
1 other Facebook account for gaming. It does not work with that account either.
No one else uses this computer
Snag bar does not work with other account either
No other browser in use.
Problem has been continuous.
As mentioned above, clearing, uninstall/re-install... etc.
No change. Still not snagging.
When I start the snag it logs in and then does nothing. I have had the Snag bar for well over a year, so I know how it is supposed to work. It is not snagging anything.
There is no screenshot. It would be of the red G and a little red 0 for nothing snagged.

I have looked around to see if the admins or developers had said anything about this issue and it just keeps coming back to this post and a lot of players asking when it will be fixed. I know there is the
issue with the new Facebook API, but we are all just wondering if there will be a fix for Chrome and other browser soon or will we be waiting longer?

A clear and honest response would be appreciated by all of us players.

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Your browser name and version number: Firfox
Your computer's operating system: Windows 8
What Anti-virus and/or Anti-malware programs you use: Avast
The game or games you are trying to snag for: Farmville 2 & Megopolis
When the problem started: 3/8/15
Whether you have had any problems accessing your Facebook Profile: no problems at all
If you have recently installed / uninstalled / updated any programs on your computer: just the snag bar
If the problem occurs on other computers (if applicable): n/a
Do you have a second Facebook account: no
Does anyone else use the same computer to access their Facebook account: no
Does the problem occur on other Facebook accounts you or your family have (if applicable): n/a
Whether the problem occurs when using a different browser: not tried
Whether the problem occurs constantly or randomly: consistently
What steps have you taken to try and solve this problem (be specific): I installed the snag bar, checked the enabling, refreshed the page (more than once), closed the browser and reopened
Whether anything changed after taking those steps and, if so, exactly what changed: nothing changed
A step-by-step detailed description of what is happening from the moment you hit "Snag" (or open your browser if you can’t get that far): I can't get that far
A screenshot of the problem: I have a screen shot in word but I can not get it to attach so I tried to attach with a png converter
Any other information that might be relevant to this problem: this is going to make me not want to use your profuct. please fix ASAP

Please leave a clear, well-written, well-punctuated, and detailed description of your issue. If we cannot read or understand what you have written, or if you do not include enough information about your problem, then we may be unable to help.

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Firefox 35
Windows 7
What Anti-virus and/or Anti-malware programs you use
Pioneer Trail
3/4/15
Whether you have had any problems accessing your Facebook Profile-no
If you have recently installed / uninstalled / updated any programs on your computer-no
Do you have a second Facebook account--no
Does anyone else use the same computer to access their Facebook account- yes
Does the problem occur on other Facebook accounts you or your family have (if applicable)- yes
Whether the problem occurs when using a different browser- don't use other browsers
Whether the problem occurs constantly or randomly- constantly since yesterday
What steps have you taken to try and solve this problem (be specific)- reload snag bar/ sign in and out of facebook accounts
Whether anything changed after taking those steps and, if so, exactly what changed- nothing changed
A step-by-step detailed description of what is happening from the moment you hit "Snag" - I hit the snag bar and nothing is collected, when I hit the feed button the feed is from a different facebook account

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Chrome
8.1
mcaffe
farmville
Dec. 5, 2014
no problems accessing FB profile
it's a new computer
doesn't occur on other computers
yes I have a second FB account for non gaming
no one else uses the FB accounts
problem only occurs on this computer
problem exists only when using Chrome
problem occurs constantly
The problem is that I get a download error. I can download other items, so I know it's not a firewall. The message is:
Download Error There was a problem during the download. Try again later.
Because it didn't download correctly, it doesn't show in my download folder or in add/remove programs. I've tried several times and on several days, it yields the same results. It's a new computer I am on, but isn't really protected other than by Mcaffee. I will be adding more protection, but wanted to install this first.

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Trojan Virus when installing snag bar, I use Chrome Browser , operating system is Windows 8.1 my virus software is McAfee . I am trying to snag for Pioneer Trail. I tried installing the snagbar Dec 30. 2014 and my virus software detected a Trojan , I have the snagbar on another computer and it works fine. no one else use my computer .

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Chrome
8.1
mcaffe
farmville
Dec. 5, 2014
no problems accessing FB profile
it's a new computer
doesn't occur on other computers
yes I have a second FB account for non gaming
no one else uses the FB accounts
problem only occurs on this computer
problem exists only when using Chrome
problem occurs constantly
The problem is that I get a download error. I can download other items, so I know it's not a firewall. The message is:
Download Error There was a problem during the download. Try again later.
Because it didn't download correctly, it doesn't show in my download folder or in add/remove programs. I've tried several times and on several days, it yields the same results. It's a new computer I am on, but isn't really protected other than by Mcaffee. I will be adding more protection, but wanted to install this first.

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after not using in forever install on new computer and dont appear to work dont know if just nobody plays anymore or what? fox on 10.10 should all be updated tho

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same as everyone else this is a pain to keep doing you need to fix this problem if you want us all to use this for help on the games and i use fire fox and done all you say and no change , this has been two days trying fix this.

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Here I go again:
Not sure if you are logged in :(
We're encountering an error trying to communicate with Facebook. We believe this is a Facebook bug. Read more »

Error Code: 4 - Application request limit reached

How fix this?

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HERE WE GO AGAIN. I'VE BEEN ABLE TO USE THE SNAGBAR FOR LESS THAN 2 WEEKS WORRY-FREE......IT WAS WORKING THIS MORNING NOW, I GET THIS AGAIN........Not sure if you are logged in :(

We're encountering an error trying to communicate with Facebook. We believe this is a Facebook bug. Read more »

Error Code: 4 - Application request limit reached

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HERE WE GO AGAIN. I'VE BEEN ABLE TO USE THE SNAGBAR FOR LESS THAN 2 WEEKS WORRY-FREE......IT WAS WORKING THIS MORNING NOW, I GET THIS AGAIN........Not sure if you are logged in :(

We're encountering an error trying to communicate with Facebook. We believe this is a Facebook bug. Read more »

Error Code: 4 - Application request limit reached

CAN YOU PEOPLE PLEASE FIX THIS ERROR? DON'T BLAME FACEBOOK, DON'T BLAME ZYNGA....IT'S BEEN GOING ON SINCE 2011?????? HOW LONG DOES THIS TAKE TO FIX FOR GOOD???????

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My snag bar has not been working for a few days in The Pioneer Trail. I deleted and downloaded it again. It still is not working. It is also not showing anything on My Feeds. I would really love to know what is going on.

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Snag bar working and says it is snagging but nothing is being snagged. tried refreshing it, deleting cache and so on. But nothing helps.

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