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Light-bulb1-Click Friends Status: IE - WORKING; FF - NOT WORKING

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by Amy Wong - Oct 01, 2011 Star_s72,357 views

Current Status: RETIRED

This post shows the current status of both 1-Click Friends and Active Friends, which is updated regularly as problems occur. Please check this thread when you think your 1-Click Friends is not working.

4/15/14 @ 1:10 PM CDT: Neither 1-Click Friends nor Active Friends are working in Firefox on versions 28 and above. Unfortunately, this is not something our Admins can fix. Instead, we have had to submit a ticket to our toolbar provider and ask them to fix the issue. We do not have an estimate on how long this will take.

If you are using the 1-Click Friends tool, you will have to use Internet Explorer or an earlier version of Firefox for now. If you use Active Friends, you can use either IE or Chrome.

 

Additional Known Issues

  • We are unable to provide support for 1-Click Friends in Chrome. If it works for you, that is great. If it does not, there is nothing we can do. You can, however, still use Active Friends in Chrome.
  • Each browser has a different Active Friends list.This means that each Snag Bar version (IE, FF, Chrome) has its own Active Friends list and cannot read the list created on a different browser. As such, it is recommended that you use the Snag Bar, My Feed page, My Games page, and 1-Click Gifts tool on the same browser you use 1-Click Friends / Active Friends.
  • 1-Click Friends does not work in most Zynga games anymore. Nor will it work in most games that use their own custom version of the Facebook Send Request dialogue box.
  • Formatting may look weird on games we have not specifically tested.

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Additional Information

 

Browsers

1-Click Friends / Active Friends currently works on the following browsers:

  • PC: Internet Explorer, Firefox, and Chrome (Active Friends only)
  • MAC: Firefox

 

Uninstall the Snag Bar / 1-Click Friends

  • Internet Explorer: Tools --> Manage add-ons --> disable & delete Gamers Unite! Snag Bar
  • Firefox: Firefox --> Add-ons --> Extensions --> disable & delete Gamers Unite! Snag Bar
  • Chrome: Customize and control Google Chrome --> Settings --> Extensions --> disable & delete Gamers Unite! Snag Bar
  • IE & Chrome: Also uninstall Gamers Unite! Snag Bar form the Add/Remove Programs page in your computer's Control Panel

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App, Flash, and Browser Cleaning

From time to time, your computer, your browser, Facebook, or the Snag Bar / 1-Click Friends may simply start misbehaving for no good reason. Something, somewhere, just stops working like it is suppose to, and no amount of screaming, yelling, or hitting your computer screen will fix it.

There could be any number of reasons why this happens, far too many to get into. Sometimes, the only thing to do is clean out some of the cobwebs, uninstall a few things, and/or update a few things. It's a hassle, yes, but you would be surprised how often this can work.

The steps below will help you do all that. If you are experiencing a problem with the Snag Bar / 1-Click Gifts not responding like it should, the below steps should be the first thing you do. Complete them in the order given and exactly as written. Do not take any shortcuts or skip any steps, as it's possible that the one shortcut you take or step you skip is the one that would have helped you.

  1. Delete the GU! App from your Facebook Profile (http://www.facebook.com/settings/?tab=applications)
  2. Log out of Facebook (do this on every browser installed on your computer)
  3. Visit Gamers Unite! (http://gamersunite.com), look in the top right corner of the page, and make sure you are logged out (do this on every browser installed on your computer)
  4. Uninstall the GU! Snag Bar (http://gamersunite.coolchaser.com/topics/74033-gamers-unite-snag-bar-status-working - do this for every browser the Snag Bar is installed on)
  5. Clear Flash Player cache (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html - "Delete All Sites")
  6. Clear your browser's cache (do this for every browser installed on your computer)
  7. Reboot your computer
  8. Open your browser (pick one browser)
  9. If using Chrome, make sure you have the latest version installed (select “About Google Chrome” in the browser or type chrome://chrome in the URL bar)
  10. If using Firefox, make sure you have the latest version installed (select “Firefox” --> “Help” --> “About Firefox” --> “Check for Updates”)
  11. If using IE or FF, make sure your Flash Player is updated: http://helpx.adobe.com/flash-player.html (does not apply to Chrome)
  12. If using IE or FF, make sure your Shockwave Player is updated: http://www.adobe.com/shockwave/welcome (does not apply to Chrome)
  13. Log back into Facebook
  14. Reinstall the GU! App (http://gamersunite.com - blue "Connect with Facebook" button on top right of page)
  15. Reinstall the Snag Bar (http://gamersunite.com - "Get the Snag Bar” link on top left of page)
  16. Set your preferences on the Toolbar Preferences page (http://gamersunite.coolchaser.com/toolbar/preferences)
  17. Close & reopen your browser
  18. Test out the Snag Bar

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Reporting an issue

If you come across any bugs regarding 1-Click Friends / Active Friends, please let us know by leaving a comment on this thread. We will do our best to help you with them.

BEFORE POSTING, make sure to read all sections in this post as well as any stickied comments found at the top of the comments section. Information about how 1-Click Friends works, as well as known issues and/or possible solutions, has been posted in these areas. As such, your question or issue may have already been addressed.

In addition, ALL QUESTIONS IN THE HIGHLIGHTED SECTION BELOW MUST BE ANSWERED when seeking 1-Click Friends support from us. While it may seem like there are too many questions or that they are not needed, these questions are the only way we have to "see" what is happening on your computer. This is especially true when the problem you are experiencing is not a site-wide problem and cannot be recreated by the Gamers Unite! Staff, as is the case with over 95% of the issues reported to us.

FAILURE TO READ THIS POST AND ALL STICKIED COMMENTS BEFORE POSTING, and/or failing to answer all questions in the highlighted section below, may result in your post being deleted or ignored.

NOTE: This thread is for reporting issues with 1-CLICK FRIENDS / ACTIVE FRIENDS ONLY! Posting of issues regarding any other Gamers Unite! tool, or asking any question not specifically related to our 1-Click Friends tool, WILL BE DELETED.

Your description should include (at a minimum):

  1. Your browser name and version number
  2. Your computer's operating system
  3. What Anti-virus and/or Anti-malware programs you use
  4. The game or games you are trying to use 1-Click Friends for
  5. When the problem started
  6. Whether you have had any problems accessing your Facebook Profile
  7. If you have recently installed / uninstalled / updated any programs on your computer
  8. If the problem occurs on other computers (if applicable)
  9. Do you have a second Facebook account
  10. Does anyone else use the same computer to access their Facebook account
  11. Does the problem occur on other Facebook accounts you or your family have (if applicable)
  12. Whether the problem occurs when using a different browser
  13. Whether the problem occurs constantly or randomly
  14. What steps have you taken to try and solve this problem (be specific)
  15. Whether anything changed after taking those steps and, if so, exactly what changed
  16. 14) A step-by-step detailed description of what happens from the moment you visit a game's Facebook Send Request dialogue page and/or click the "Friends" button on the Snag Bar
  17. A screenshot of the problem
  18. Any other information that might be relevant to this problem

Please leave a clear, well-written, well-punctuated, and detailed description of your issue. If we cannot read or understand what you have written, or if you do not include enough information about your problem, then we may be unable to help.

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Troubleshooting Wizard / Screensharing

While we will do our best to help you, it is possible that we may hit a dead end and not know how to proceed. If that happens, you may be asked to screenshare with us. This is where you will download a program that will allow us to connect with your computer so we can attempt to diagnose the issue.

If we ask to screenshare with you and you are willing, please visit our Troubleshooting Wizard. This page will ask you a few questions to ensure that nothing has been missed. If the problem still exists, you will be directed to a page with instructions on how to prepare to screenshare with us. Once you are ready to screenshare, post in this thread that you are ready and we will attempt to get an Admin to connect with you.

Because there are only a couple of people on the Gamers Unite! Staff who can screenshare, this is an option of last resort. Submitting a screenshare request without first attempting to get help in this thread may result in your request being ignored. In addition, there may be times where screensharing is not warranted even if we have run out of thoughts and options on what may be causing your issue.

Please note that if you are asked to screenshare but choose not to do so, then we will be unable to provide any additional 1-Click Friends / Active Friends support for you.

Replies (387)

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4/15/14 @ 1:10 PM CDT: Neither 1-Click Friends nor Active Friends are working in Firefox on versions 28 and above. Unfortunately, this is not something our Admins can fix. Instead, we have had to submit a ticket to our toolbar provider and ask them to fix the issue. We do not have an estimate on how long this will take.

If you are using the 1-Click Friends tool, you will have to use Internet Explorer or an earlier version of Firefox for now. If you use Active Friends, you can use either IE or Chrome.

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1 click gifts is not working for pearl's peril or megapolis. none of my feeds are showing for any of my games.

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Active Friends not work I have Chrome i play City ville

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Active Friends not work I have Chrome

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1-click friends is still not working.......and it's now Aug. 9.........do we have an eta.............

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I do not work for Firefox has been deleted and re-downloaded it but it does not work: (

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@Kay M Weathers Phillips - As stated in the highlighted section at the top of the original post of this thread, 1-Click Friends may not work on Chrome and we are unable to provide any support for that browser where 1-Click Friends is concerned. Furthermore, as stated in the highlighted post at the top of the comments section, there is an issue with 1-Click Friends where Firefox version 28 is concerned. We are trying to find a workaround for this now.

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I can not pull up friends list at all , I am with firefox and google when I am playing my game farmville 2 this started about 3 days ago .I can only go to it by clicking on link exchange can you help me please

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hello. I'm using ff 28 and the 1-click friends is still not working. Pls help. thanks.

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My 1-click friends is not working in Firefox while playing Cafe World. Have been having this issue for several days. I reloaded the snag bar and still the same problem. Please help.

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Alan mine is the same prob that Laure is having I have ff28 win8 no updates or changes of any kind and my sons accout has the same prob he has win7 ff28 and no changes to that one either and now today when I click on the friends to pull down to see whos been on its not loading either

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Thanks for the reports, folks. Based on what I'm seeing in your reports, it appears that the same issue that recently affected our 1-Click Gifts tool on Firefox version 28 is also affecting our 1-Click Friends tool. It never occurred to us to look into 1-Click Friends when fixing 1-Click Gifts. And for that, I apologize.

I have notified the Admins about this and a ticket has been submitted to get this fixed. Hopefully it will only take a day or two at most.

For those who also mentioned Chrome, please note the information we've provided at the top of the original post of this thread about that browser. Basically, we are unable to provide ANY support for 1-Click Friends in that browser. If it works for you, great. If it doesn't, there is nothing we can do about it.

UPDATE - APRIL 12, 2014 @ 8:04 PM CDT: This issue is not going to be as easy to fix as our 1-Click Gifts issue was. In fact, it is quite possible that we may not be able to fix it at all. We are still working on it, however.

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Ok... I'll try my post again. 1-Click Friends was working in Cafe World on FF (Firefox 28.0) Sunday. It suddenly stopped working for my last evening and has not started back again. I am using Windows 8.1 on my PC and Windows 7 on hubby's PC; both running Firefox 28.0. Same problem in my Facebook account, hubby's account and my daughter's account. I have not installed or uninstalled anything on either PC recently. I tried Chrome and IE as well and neither of them work either (of course it hasn't worked in Chrome for quite some time). I have tried uninstalling and reinstalling the Snag Bar with no changes. When I click to select friends to help with tasks or request parts from, I do not get the option to choose 10,20,30,40 people. I can get limited help when I click the Friends button the Snag Bar, but only get a total of 20 people to request from, most of whom I've already used. This is in spite of refreshing the list. Most of my friends are reporting the same problem.


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Here is a second try at the link of screen shot for my problem: http://i.imgur.com/sipBoYK.png

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okay, take 2. The one click friends bar does not load for me in Cafe World. I mainly use Firefox (current version 28.0), but I am experience the same problem in Chrome. My operating system is Windows 7. I am have no problems accessing Facebook profile. I have not recently installed, updated or removed any software. I am experiencing the same problem on every computer in my household. I am experiencing the same problem with every Facebook account that my family has. The problem is constant, not random. I have tried reloading the Gamers snag bar and then restarting my browser. Nothing changed after taking those steps. I believe that this began around the time that FF updated to version 28 and after you fixed the 1 click gifts on the snag bar.

When I open Cafe World's gift request box the "friends" button does not appear or load on the screen. I hope this link works: https://www.facebook.com/ajax/sharer/?s=99&appid=2309869772&p%5B0%5D=100000488215182&p%5B1%5D=894811223878476&profile_id=100000488215182&share_source_type=unknown

It appears that I am not alone in experiencing this problem, I hope this description gives you more of the information that you need to help solve this problem.

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One click friends isn't working in Cafe World on Firefox 28. Running windows 7. Having same problem on other computers and family members having the same issue. Haven't had any problems accessing my facebook profile. Have tried Chrome with same results. Every time I go into select friends to help with a task, I get the "Add all friends" but no option to choose 10,20,30 40 people. This seemed to stop working after the fix to 1 click gifts took place. I have tried reloading the snag bar, which didn't work, but don't know what else to try.

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@Elizabeth Brill & @Moe Blanchard & @Laure Graham Bruner - Unfortunately, I can't help any of you since none of you bothered to answer the questions asked at the bottom of the original post of this thread.

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1-Click Friends was working in Cafe World on FF yesterday. It suddenly stopped working for my last evening and has not started back again. I am using Windows 8.

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my one click friends is not loading. it seems to have coincided with the update to FF 28

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the one click send isnt coming up it was working this morning but not coming up know yesterday it wasnt coming up on my sons acct is there something going on with this

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